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December 2023

Residence Village By the Station Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 270 Hastings Avenue Accreditation status Accredited
City/postal code Penticton/V2A 2V6 Accreditation expiry date Not available
Phone number (250) 490-3523 Ext: 31222 Contact for complaints Director, Clinical Services
Operator (Type) Good Samaritan Canada (Not For Profit) Phone number of complaint contact (250) 490-4949
Opened 2004 Visitor parking (cost) Yes (no fee)
Councils Combined resident and family council Wait Time From 33 to 199 days, with an average of 87 days
Meetings held Regular Scheduled Co-located with a long-term care facility Yes
Current language(s) spoken by staff English
Indigenous Territory Penticton Indian Band, a member of the Okanagan Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 35
Total units 35

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 231
Food costs per resident per day (actual cost) $6.90 $9.54
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,211 with an average of $1,408 From $1,094 to 3,258 with an average of $1,489

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 12 34.3 28.3 Injury 3 8.6 1.5
Unexpected Illness 32 91.4 32.8 Aggression 0 0.0 1.8
Overdose 1 2.9 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 4 11.4 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 79 81
Percent female 69.0% 68.3%
Percent 85 years or older 38.1% 47.4%
Percent younger than 65 years 11.9% 9.9%
Average length of stay (days) 768 1209
Percent of resident with depression symptoms 17.1% 19.8%
Percent of residents dependent in activities of daily living 14.6% 15.6%
Percent of residents dependent in instrumental activities of daily living 75.6% 76.8%
Percent of residents in a wheelchair 9.8% 16.6%
Percent of residents with dementia (mild to severe) 24.4% 23.4%
Percent of residents with moderate to severe cognitive impairment 7.3% 12.3%
Percent of residents with problem behaviours 7.3% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 39.0% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 2.4% 4.0%
Percent of residents at ease interacting with others 97.56% 93.7%
Percent of residents saying or indicating that they feel lonely 14.6% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 41.5% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 9.8% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 29.3% 19.5%
Percent of residents taking nine or more medications 53.7% 55.9%
Percent of residents with falls in the last 90 days 34.1% 34.5%
Percent of residents with four or more emergency room visits 14.0% 11.0%
Percent of residents having a caregiver in distress 7.5% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 91.0% 83.7%
Percent of residents vaccinated for COVID-19 88.0% 85.6%

Source: 1. Ministry of Health; 2. Residence