Village By the Station – Seniors Advocate

Residence	Village By the Station	Service Type	Assisted Living
Health authority	Interior Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	270 Hastings Avenue	Accreditation status	Accredited
City/postal code	Penticton	Accreditation expiry date	Not available
Phone number	(250) 490-3523 Ext: 31222	Contact for complaints	Director, Clinical Services
Operator (Type)	Good Samaritan Canada (Not For Profit)	Phone number of complaint contact	(250) 490-4949
Opened	2004	Personal spending account	Yes
Councils	Combined resident and family council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Scheduled	Average Wait Time	From 1 to 1100 days, with an average of 245 days
Current language(s) spoken by staff	English
Indigenous Territory	Penticton Indian Band, a member of the Okanagan Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	n/a
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		0
Publicly funded units (short and long-term)		35
Total units		35

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Facility operator	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	Yes	Safekeeping of money/personal property	Yes
Behaviour management support	No	Psychosocial (programming) support	No

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	$6.38	$6.90

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	0	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	0	0.0	0.8
Fall with injury / Adverse event	0	0.0	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	0	0.0	1.3
Unexpected illness	0	0.0	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	0	0.0	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	79	77
Percent female	72.5%	68.3%
Percent 85 years or older	35.0%	34.4%
Percent younger than 65 years	15.0%	19.2%
Average length of stay (days)	881	942

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	87.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	82.8%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to Village By the Station website