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December 2023

Residence West Shore Lodge Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1828 Island Highway Accreditation status Not accredited
City/postal code Victoria/V9B 0X2 Accreditation expiry date Not available
Phone number (250) 478-7527 Contact for complaints Chief Operating Officer
Operator (Type) West Shore Lodge Ltd. (For Profit) Phone number of complaint contact (250) 478-7527
Opened 2002 Visitor parking (cost) Yes (no fee)
Councils No council Wait Time Suppressed
Meetings held n/a Co-located with an assisted living residence No
Current language(s) spoken by staff English
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 6
Total units 6

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 424
Food costs per resident per day (actual cost) n/a n/a
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,250 with an average of $1,111 From $1,094 to 3,250 with an average of $1,220

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 3 50.0 28.3 Injury 0 0.0 1.5
Unexpected Illness 7 116.7 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 1 16.7 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 76 81
Percent female 57.1% 68.3%
Percent 85 years or older 28.6% 47.4%
Percent younger than 65 years 28.6% 9.9%
Average length of stay (days) suppressed 1209
Percent of resident with depression symptoms suppressed 19.8%
Percent of residents dependent in activities of daily living suppressed 15.6%
Percent of residents dependent in instrumental activities of daily living suppressed 76.8%
Percent of residents in a wheelchair suppressed 16.6%
Percent of residents with dementia (mild to severe) suppressed 23.4%
Percent of residents with moderate to severe cognitive impairment suppressed 12.3%
Percent of residents with problem behaviours suppressed 7.7%
Percent of clients with MAPLe score (MAPLe 4+) suppressed 48.6%
Percent of clients with special or extensive care (RUG 1-3) suppressed 4.0%
Percent of residents at ease interacting with others suppressed 93.7%
Percent of residents saying or indicating that they feel lonely suppressed 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication suppressed 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis suppressed 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis suppressed 19.5%
Percent of residents taking nine or more medications suppressed 55.9%
Percent of residents with falls in the last 90 days suppressed 34.5%
Percent of residents with four or more emergency room visits 14.3% 11.0%
Percent of residents having a caregiver in distress suppressed 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza suppressed 83.7%
Percent of residents vaccinated for COVID-19 suppressed 85.6%

Source: 1. Ministry of Health; 2. Residence