Austin Harris Residence – Seniors Advocate

Residence	Austin Harris Residence	Service Type	Assisted Living
Health authority	Vancouver Coastal Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	5411 Moncton Street	Accreditation status	Accredited
City/postal code	Richmond	Accreditation expiry date	not available
Phone number	(604) 241-8050	Contact for complaints	Executive Director, Health Services
Operator (Type)	S.U.C.C.E.S.S. Multi-Level Care Society (Not For Profit)	Phone number of complaint contact	(604) 241-8050
Opened	2006	Personal spending account	No
Councils	No council	Visitor parking (cost)	Yes (no fee)
Meetings held	n/a	Average Wait Time	From 12 to 100 days, with an average of 50 days
Current language(s) spoken by staff	English, Cantonese, Mandarin
Indigenous Territory	Coast Salish peoples and Musqueam Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	n/a
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		0
Publicly funded units (short and long-term)		50
Total units		50

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	Yes
Food services provided by	Facility operator	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	Yes	Safekeeping of money/personal property	No
Behaviour management support	Yes	Psychosocial (programming) support	Yes

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	n/a	n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	0	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	0	0.0	0.8
Fall with injury / Adverse event	11	22.0	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	0	0.0	1.3
Unexpected illness	21	42.0	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	1	2.0	1.3	Other - service delivery	1	2.0	0.5
Fire/Flood/Gas Leak	1	2	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	87	83
Percent female	83.6%	66.0%
Percent 85 years or older	66.3%	54.1%
Percent younger than 65 years	0.0%	6.9%
Average length of stay (days)	1,982	1,322

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	94.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	98.0%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to Austin Harris Residence website