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December 2023

Residence Austin Harris Residence Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 5411 Moncton Street Accreditation status Accredited
City/postal code Richmond/V7E0A8 Accreditation expiry date not available
Phone number (604) 241-8050 Contact for complaints Executive Director, Health Services
Operator (Type) S.U.C.C.E.S.S. Multi-Level Care Society (Not For Profit) Phone number of complaint contact (604) 241-8050
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils No council Wait Time From 20 to 198 days, with an average of 86 days
Meetings held n/a Co-located with an assisted living residence No
Current language(s) spoken by staff English, Cantonese, Mandarin
Indigenous Territory Coast Salish peoples and Musqueam Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 50
Total units 50

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 231
Food costs per resident per day (actual cost) n/a $6.51
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,530 with an average of $1,308 From $1,094 to 3,530 with an average of $1,323

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 4 8.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 10 20.0 28.3 Injury 2 4.0 1.5
Unexpected Illness 21 42.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 2 4 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 87 81
Percent female 88.2% 68.3%
Percent 85 years or older 70.6% 47.4%
Percent younger than 65 years 0.0% 9.9%
Average length of stay (days) 2,607 1209
Percent of resident with depression symptoms 1.7% 19.8%
Percent of residents dependent in activities of daily living 5.2% 15.6%
Percent of residents dependent in instrumental activities of daily living 100.0% 76.8%
Percent of residents in a wheelchair 8.6% 16.6%
Percent of residents with dementia (mild to severe) 15.5% 23.4%
Percent of residents with moderate to severe cognitive impairment 13.8% 12.3%
Percent of residents with problem behaviours 0.0% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 50.0% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 12.1% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 13.8% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 0.0% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 5.2% 19.5%
Percent of residents taking nine or more medications 37.9% 55.9%
Percent of residents with falls in the last 90 days 27.6% 34.5%
Percent of residents with four or more emergency room visits 0.0% 11.0%
Percent of residents having a caregiver in distress 5.4% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 92.0% 83.7%
Percent of residents vaccinated for COVID-19 98.0% 85.6%

Source: 1. Ministry of Health; 2. Residence