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October 2022

Residence Heritage Manor II Service Type Assisted Living
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9824 106th Avenue Accreditation status Not accredited
City/postal code Fort Saint John Accreditation expiry date Not applicable
Phone number 250-263-6000 Contact for complaints Coordinator Home Support Programs North Peace
Operator (Type) Northern Health Authority (Health Authority) Phone number of complaint contact Complaints to AL Registry 1-866-714--3378; Building Complaints - BC Housing - 250-642-2164
Opened 2007 Personal spending account No
Councils Resident council only Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 22 to 923 days, with an average of 356 days
Current language(s) spoken by staff English
Indigenous Territory Treaty 8 First Nations

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, companionship
Telephone monthly service included No
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 24
Total units 24

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property No
Behaviour management support Yes Psychosocial (programming) support Yes

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $11.46 $9.76

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 1 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 1 4.2 1.0 Medication error with adverse event 1 4.2 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 15 62.5 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 4.2 1.3
Unexpected illness 19 79.2 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 2 8.3 0.5
Fire/Flood/Gas Leak 2 8.3 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 70 85
Percent female 72.7% 64.1%
Percent 85 years or older 9.1% 62.0%
Percent younger than 65 years 27.3% 5.4%
Average length of stay (days) 975 916

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 87.5% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence