Heritage Manor II Quick Facts
| Residence | Heritage Manor II | Service Type | Assisted Living |
|---|---|---|---|
| Health authority | Northern Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 9824 106th Avenue | Accreditation status | Not accredited |
| City/postal code | Fort Saint John/V1J 2N9 | Accreditation expiry date | Not applicable |
| Phone number | 250-263-6000 | Contact for complaints | Coordinator Home Support Programs North Peace |
| Operator (Type) | Northern Health Authority (Health Authority) | Phone number of complaint contact | Complaints to AL Registry 1-866-714--3378; Building Complaints - BC Housing - 250-642-2164 |
| Opened | 2007 | Visitor parking (cost) | Yes (no fee) |
| Councils | Resident council only | Wait Time | From 39 to 656 days, with an average of 399 days |
| Meetings held | Regular Scheduled | Co-located with a long-term care facility | No |
| Current language(s) spoken by staff | English | ||
| Indigenous Territory | Treaty 8 First Nations | ||
Source: 1. Residence; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | Yes | Other extra fees | special laundry services, companionship |
| Telephone monthly service included | No | ||
| Internet monthly service included | Yes | ||
Source: Residence
| Assisted Living Units (as of March 31, 2023) | ||
|---|---|---|
| Private units (not publicly subsidized) | 0 | |
| Publicly subsidized units | 24 | |
| Total units | 24 | |
Source: 1. Ministry of Health; 2. Residence
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | Yes | Plant/building maintenance | Yes |
| Food services provided by | Residence operator | Food prepared and cooked on site | Yes |
Source: Residence
| Services Provided | |||
|---|---|---|---|
| Support with activities of daily living | Yes | Assistance with managing medication | Yes |
| Therapeutic diet support | No | Safekeeping of money/personal property | No |
| Behaviour management support | No | Psychosocial (programming) support | No |
Source: Ministry of Health
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Publicly subsidized personal care hours (Per Unit) | n/a | n/a |
| Food costs per resident per day (actual cost) | $9.76 | $10.44 |
| Monthly client rate for publicly subsidized unit (single) | From $1,094 to 3,548 with an average of $1,363 | From $1,094 to 3,622 with an average of $1,427 |
Source: Health Authority
| Assisted Living Registry, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of complaints | 2 | Number of substantiated complaints | 1 |
| Incidents | Total Number |
Per 100 units | Total Number |
Per 100 units | |||
|---|---|---|---|---|---|---|---|
| Residence | B.C. | Residence | B.C. | ||||
| Disease outbreak or occurrence | 1 | 4.2 | 0.9 | Medication error | 1 | 4.2 | 0.4 |
| Abuse / neglect | 0 | 0.0 | 0.3 | Missing/Wandering | 0 | 0.0 | 1.0 |
| Falls | 5 | 20.8 | 28.3 | Injury | 0 | 0.0 | 1.5 |
| Unexpected Illness | 17 | 70.8 | 32.8 | Aggression | 6 | 25.0 | 1.8 |
| Overdose | 0 | 0 | 0.1 | Attempted suicide | 0 | 0.0 | 0.2 |
| Unexpected death | 0 | 0.0 | 1.3 | Police Incident/Call | 1 | 4.2 | 0.5 |
| Fire/Flood/Gas Leak | 1 | 4.2 | 0.2 | Other | 1 | 4.2 | 2.1 |
| Inspections | |||
|---|---|---|---|
| Registration | 0 | Registration follow-up | 0 |
| Complaint | 0 | Complaint follow-Up | 0 |
| Education | 0 | Health and safety issue | 0 |
| Site inspection | 0 | Full Review | 0 |
| Possible unregistered | 0 | Other | 0 |
Source: Ministry of Health
| Resident Profile (2022/23) | Residence | B.C. |
|---|---|---|
| Average age of population | 77 | 81 |
| Percent female | 62.1% | 68.3% |
| Percent 85 years or older | 24.1% | 47.4% |
| Percent younger than 65 years | 13.8% | 9.9% |
| Average length of stay (days) | suppressed | 1209 |
| Percent of resident with depression symptoms | 14.3% | 19.8% |
| Percent of residents dependent in activities of daily living | 10.7% | 15.6% |
| Percent of residents dependent in instrumental activities of daily living | 96.4% | 76.8% |
| Percent of residents in a wheelchair | 35.7% | 16.6% |
| Percent of residents with dementia (mild to severe) | 21.4% | 23.4% |
| Percent of residents with moderate to severe cognitive impairment | 3.6% | 12.3% |
| Percent of residents with problem behaviours | 21.4% | 7.7% |
| Percent of clients with MAPLe score (MAPLe 4+) | 53.6% | 48.6% |
| Percent of clients with special or extensive care (RUG 1-3) | 0.0% | 4.0% |
| Percent of residents at ease interacting with others | 96.43% | 93.7% |
| Percent of residents saying or indicating that they feel lonely | 32.1% | 27.2% |
Source: 1. Health Authority; 2. Ministry of Health
| Clinical Indicators (2022/23) | Residence | B.C. |
|---|---|---|
| Percent of residents receiving depression medication | 21.4% | 39.9% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 7.1% | 6.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 10.7% | 19.5% |
| Percent of residents taking nine or more medications | 53.6% | 55.9% |
| Percent of residents with falls in the last 90 days | 42.9% | 34.5% |
| Percent of residents with four or more emergency room visits | 24.1% | 11.0% |
| Percent of residents having a caregiver in distress | 0.0% | 16.5% |
Source: 1. Health Authority; 2. Ministry of Health
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | suppressed | 83.7% |
| Percent of residents vaccinated for COVID-19 | 70.0% | 85.6% |
Source: 1. Ministry of Health; 2. Residence