Heritage Manor II – Seniors Advocate

Residence	Heritage Manor II	Service Type	Assisted Living
Health authority	Northern Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	9824 106th Avenue	Accreditation status	Not accredited
City/postal code	Fort Saint John	Accreditation expiry date	Not applicable
Phone number	250-263-6000	Contact for complaints	Coordinator Home Support Programs North Peace
Operator (Type)	Northern Health Authority (Health Authority)	Phone number of complaint contact	Complaints to AL Registry 1-866-714--3378; Building Complaints - BC Housing - 250-642-2164
Opened	2007	Personal spending account	No
Councils	Resident council only	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Scheduled	Average Wait Time	From 22 to 923 days, with an average of 356 days
Current language(s) spoken by staff	English
Indigenous Territory	Treaty 8 First Nations

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	special laundry services, companionship
Telephone monthly service included	No
Internet monthly service included	Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		0
Publicly funded units (short and long-term)		24
Total units		24

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Facility operator	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	Yes	Safekeeping of money/personal property	No
Behaviour management support	Yes	Psychosocial (programming) support	Yes

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	$11.46	$9.76

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	1	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	1	4.2	1.0	Medication error with adverse event	1	4.2	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	0	0.0	0.8
Fall with injury / Adverse event	15	62.5	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	1	4.2	1.3
Unexpected illness	19	79.2	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	0	0.0	1.3	Other - service delivery	2	8.3	0.5
Fire/Flood/Gas Leak	2	8.3	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	70	85
Percent female	72.7%	64.1%
Percent 85 years or older	9.1%	62.0%
Percent younger than 65 years	27.3%	5.4%
Average length of stay (days)	975	916

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	100.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	87.5%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to Heritage Manor II website