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December 2023

Residence Heritage Manor II Service Type Assisted Living
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9824 106th Avenue Accreditation status Not accredited
City/postal code Fort Saint John/V1J 2N9 Accreditation expiry date Not applicable
Phone number 250-263-6000 Contact for complaints Coordinator Home Support Programs North Peace
Operator (Type) Northern Health Authority (Health Authority) Phone number of complaint contact Complaints to AL Registry 1-866-714--3378; Building Complaints - BC Housing - 250-642-2164
Opened 2007 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time From 39 to 656 days, with an average of 399 days
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English
Indigenous Territory Treaty 8 First Nations

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, companionship
Telephone monthly service included No
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 24
Total units 24

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a n/a
Food costs per resident per day (actual cost) $9.76 $10.44
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,548 with an average of $1,363 From $1,094 to 3,622 with an average of $1,427

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 2 Number of substantiated complaints 1
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 1 4.2 0.9 Medication error 1 4.2 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 5 20.8 28.3 Injury 0 0.0 1.5
Unexpected Illness 17 70.8 32.8 Aggression 6 25.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 1 4.2 0.5
Fire/Flood/Gas Leak 1 4.2 0.2 Other 1 4.2 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 77 81
Percent female 62.1% 68.3%
Percent 85 years or older 24.1% 47.4%
Percent younger than 65 years 13.8% 9.9%
Average length of stay (days) suppressed 1209
Percent of resident with depression symptoms 14.3% 19.8%
Percent of residents dependent in activities of daily living 10.7% 15.6%
Percent of residents dependent in instrumental activities of daily living 96.4% 76.8%
Percent of residents in a wheelchair 35.7% 16.6%
Percent of residents with dementia (mild to severe) 21.4% 23.4%
Percent of residents with moderate to severe cognitive impairment 3.6% 12.3%
Percent of residents with problem behaviours 21.4% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 53.6% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 96.43% 93.7%
Percent of residents saying or indicating that they feel lonely 32.1% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 21.4% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 7.1% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 10.7% 19.5%
Percent of residents taking nine or more medications 53.6% 55.9%
Percent of residents with falls in the last 90 days 42.9% 34.5%
Percent of residents with four or more emergency room visits 24.1% 11.0%
Percent of residents having a caregiver in distress 0.0% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza suppressed 83.7%
Percent of residents vaccinated for COVID-19 70.0% 85.6%

Source: 1. Ministry of Health; 2. Residence