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October 2022

Residence Heritage Place (Alberni Valley) Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4360 Heritage Lane Accreditation status Not accredited
City/postal code Port Alberni Accreditation expiry date Not applicable
Phone number (250) 723-0480 Contact for complaints President
Operator (Type) Alberni Valley Assisted Living Society (Not For Profit) Phone number of complaint contact (250) 723-0480
Opened 2007 Personal spending account No
Councils No council Visitor parking (cost) Yes (no fee)
Meetings held n/a Average Wait Time From 11 to 87 days, with an average of 31 days
Current language(s) spoken by staff English
Indigenous Territory Hupacasath First Nation and Tseshaht First Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included No Other extra fees special laundry services, additional meals, additional snacks, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 26
Total units 26

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site n/a

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property Yes
Behaviour management support Yes Psychosocial (programming) support Yes

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) n/a n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 2 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 14 53.8 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 17 65.4 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 1 3.8 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 1 3.8 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 85 82
Percent female 78.1% 69.1%
Percent 85 years or older 56.3% 47.8%
Percent younger than 65 years 6.3% 9.2%
Average length of stay (days) 1,889 1,328

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 90.0% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence