Heritage Place (Alberni Valley) – Seniors Advocate

Residence	Heritage Place (Alberni Valley)	Service Type	Assisted Living
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	4360 Heritage Lane	Accreditation status	Not accredited
City/postal code	Port Alberni	Accreditation expiry date	Not applicable
Phone number	(250) 723-0480	Contact for complaints	President
Operator (Type)	Alberni Valley Assisted Living Society (Not For Profit)	Phone number of complaint contact	(250) 723-0480
Opened	2007	Personal spending account	No
Councils	No council	Visitor parking (cost)	Yes (no fee)
Meetings held	n/a	Average Wait Time	From 11 to 87 days, with an average of 31 days
Current language(s) spoken by staff	English
Indigenous Territory	Hupacasath First Nation and Tseshaht First Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	special laundry services, additional meals, additional snacks, additional housekeeping
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		0
Publicly funded units (short and long-term)		26
Total units		26

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	Yes	Housekeeping services	No
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Outside contractor	Food prepared and cooked on site	n/a

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	Yes	Safekeeping of money/personal property	Yes
Behaviour management support	Yes	Psychosocial (programming) support	Yes

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	n/a	n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	2	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	0	0.0	0.8
Fall with injury / Adverse event	14	53.8	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	0	0.0	1.3
Unexpected illness	17	65.4	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	1	3.8	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	1	3.8	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	85	82
Percent female	78.1%	69.1%
Percent 85 years or older	56.3%	47.8%
Percent younger than 65 years	6.3%	9.2%
Average length of stay (days)	1,889	1,328

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	100.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	90.0%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to Heritage Place (Alberni Valley) website