Nats’oojeh Hospital and Health Centre Quick Facts
This care home participated in the province-wide 2022/23 Long-Term Care Resident and Visitor survey. Although a report is not available for this home due to low numbers, the results were included in the regional and provincial findings that informed the Seniors Advocate's report and recommendations. Please contact the Office of the Seniors Advocate for more information.
| Facility | Nats'oojeh Hospital and Health Centre | Service type | Long-Term Care |
|---|---|---|---|
| Health authority | Northern Health | Regulation/Legislation | Hospital Act |
| Street address | 606 Stuart Drive E | Accreditation status | Accredited |
| City/postal code | Fort St. James/V0J1P0 | Accreditation expiry date | June 2029 |
| Phone number | (250) 996-8201 | Contact for complaints | Manager |
| Operator (type) | Northern Health (Health Authority) | Phone number of complaint contact | 250-996-2776 |
| Opened | 2025 | Personal spending account | Yes |
| Councils | None | Visitor parking (cost) | Yes (no fee) |
| Wait time (community non-urgent admissions) | n/a | Wait time (all admissions) | suppressed |
| Co-located with a publicly subsidized assisted living residence | No | ||
| Current language(s) spoken by staff | English, Carrier | ||
| Indigenous territory | Nakʼazdli Territory | ||
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | Yes | ||
Source: Facility
| Beds (as of March 31, 2025) | Room Configuration (excluding short-stay beds) (as of March 31, 2025) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single occupancy | 18 |
| Publicly funded beds (short and long-term) | 18 | Double occupancy | 0 |
| Total beds | 18 | Other occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | n/a | Housekeeping services | n/a |
| Non-regulated services (care aides) | n/a | Plant/building maintenance | n/a |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2023/24 | 2024/25 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.66 | 3.66 |
| Nursing care hours (hours per resident per day) | 3.66 | 3.66 |
| Registered Nurse (hours per resident per day) | 2.91 | 2.86 |
| Licensed Practical Nurse (hours per resident per day) | 0.00 | 0.00 |
| Care Aide (hours per resident per day) | 0.75 | 0.80 |
| Allied health hours (hours per resident per day) | 0.00 | 0.00 |
| Food costs per resident per day (actual cost) | $14.71 | $15.08 |
| Facility per diem rate | n/a | n/a |
| Monthly client rate for a publicly subsidized bed (single) | From $1,417 to $3,974 with an average of $1,843 | From $1,466 to $4,073 with an average of $2,026 |
Source: 1. Ministry of Health; 2. Health Authority
| Licensing, 2024/25 | |||
|---|---|---|---|
| Complaints | |||
| Number of licensing complaints | n/a | Number of substantiated licensing complaints | n/a |
| Incidents | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.8 | Medication error with adverse event | 0 | 0.0 | 0.2 |
| Abuse / neglect | 0 | 0.0 | 1.0 | Missing or wandering person | 0 | 0.0 | 1.1 |
| Fall with injury/adverse event | 0 | 0.0 | 8.8 | Other injury | 0 | 0.0 | 2.2 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 0 | 0.0 | 3.4 |
| Unexpected Illness | 0 | 0.0 | 25.3 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 0 | 0.0 | 26.0 | Other - clinical | 0 | 0.0 | 0.7 |
| Unexpected death | 0 | 0.0 | 0.8 | Other - service delivery | 0 | 0.0 | 1.1 |
| Inspections | |||
|---|---|---|---|
| Risk rating | n/a | Risk score | n/a |
| Number of inspections | 0 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2024/25) | Facility | B.C. |
|---|---|---|
| Average age of population | 74 | 83 |
| Percent female | 35.7% | 63.2% |
| Percent 85 years or older | 14.3% | 51.4% |
| Percent younger than 65 years | 35.7% | 5.2% |
| Average length of stay (days) | suppressed | 855 |
| Percent of residents diagnosed with depression | 20.0% | 21.4% |
| Percent of residents dependent in activities of daily living | 60.0% | 31.9% |
| Percent of residents in a wheelchair | 60.0% | 57.8% |
| Percent of residents with dementia (mild to severe) | 30.0% | 62.4% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 40.0% | 27.1% |
| Percent of residents with physically abusive behaviour | 10.0% | 8.3% |
| Average index of social engagement* | 1.8 | 2.8 |
| Percent of residents with low social engagement* | 70.0% | 46.5% |
| Case mix index* | 0.63 | 0.58 |
Source: Canadian Institute for Health Information
Note: Long-term care facilities are transitioning from submitting assessment records via the interRAI-CCRS system to the newer interRAI-IRRS system. Most still use interRAI-CCRS, so B.C. values are based on interRAI-CCRS. Some Interior Health sites have already switched to interRAI-IRRS, resulting in no CCRS assessments for those locations—those cells are left blank in the data file.
| Care Services & Quality Indicators (2024/25) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.0% | 11.4% |
| Percent of residents receiving recreation therapy | 0.0% | 30.6% |
| Percent of residents receiving occupational therapy | 0.0% | 5.5% |
| Percent of residents receiving depression medication | 60.0% | 52.8% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | n/a | 27.8% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | n/a | 36.2% |
| Percent of residents taking nine or more medications | 90.0% | 47.4% |
| Percent of residents with daily physical restraints | n/a | 6.2% |
| Percent of residents with falls in the last 30 days | n/a | 12.7% |
| Percent of residents with a worsened pressure ulcer | n/a | 2.3% |
| Percent of residents with four or more emergency room visits | 18.2% | 1.5% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
| Vaccination Coverage (2024/25) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 83.3% | 82.3% |
| Percent of health care workers vaccinated for influenza | 12.0% | 34.2% |
| Percent of residents vaccinated for COVID-19 | suppressed | 69.4% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility