The Hamlets at Westsyde – Seniors Advocate

Residence	The Hamlets at Westsyde	Service Type	Assisted Living
Health authority	Interior Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	3255 Overlander Drive	Accreditation status	Accredited
City/postal code	Kamloops	Accreditation expiry date	Not available
Phone number	(250) 597-7931	Contact for complaints	CEO
Operator (Type)	The Hamlets at Westsyde Residence Inc. (For Profit)	Phone number of complaint contact	(250) 579-9061
Opened	2007	Personal spending account	No
Councils	Separate family and resident council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Scheduled	Average Wait Time	From 99 to 1365 days, with an average of 649 days
Current language(s) spoken by staff	English, Filipino, Punjabi
Indigenous Territory	Secwepemc peoples, and the Tk'emlups Indian Band

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	personal transportation, special laundry services, additional meals, additional snacks, additional housekeeping
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		25
Publicly funded units (short and long-term)		10
Total units		35

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Facility operator	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	Yes	Safekeeping of money/personal property	No
Behaviour management support	No	Psychosocial (programming) support	No

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	n/a	n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	3	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	1	2.9	0.1	Missing or wandering person	1	2.9	0.8
Fall with injury / Adverse event	27	77.1	24.4	Other injury	3	8.6	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	2	5.7	1.3
Unexpected illness	50	142.9	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	1	2.9	0.4
Unexpected death	6	17.1	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	1	2.9	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	81	77
Percent female	85.7%	68.3%
Percent 85 years or older	42.9%	34.4%
Percent younger than 65 years	14.3%	19.2%
Average length of stay (days)	3,194	942

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	75.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	77.8%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to The Hamlets at Westsyde website