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December 2023

Residence The Hamlets at Westsyde Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3255 Overlander Drive Accreditation status Accredited
City/postal code Kamloops/v2b 0A5 Accreditation expiry date Not available
Phone number (250) 597-7931 Contact for complaints CEO
Operator (Type) The Hamlets at Westsyde Residence Inc. (For Profit) Phone number of complaint contact (250) 579-9061
Opened 2007 Visitor parking (cost) Yes (no fee)
Councils Separate family and resident council Wait Time Suppressed
Meetings held Regular Scheduled Co-located with an assisted living residence Yes
Current language(s) spoken by staff English, Filipino, Punjabi
Indigenous Territory Secwepemc peoples, and the Tk'emlups Indian Band

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees personal transportation, special laundry services, additional meals, additional snacks, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 23
Publicly subsidized units 10
Total units 33

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a ####
Food costs per resident per day (actual cost) n/a n/a
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,874 with an average of $1,312 From $1,094 to 3,924 with an average of $1,408

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 2 6.1 1.0
Falls 14 42.4 28.3 Injury 4 12.1 1.5
Unexpected Illness 32 97.0 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 1 3.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 4 12.1 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 80 81
Percent female 83.3% 68.3%
Percent 85 years or older 41.7% 47.4%
Percent younger than 65 years 16.7% 9.9%
Average length of stay (days) suppressed 1209
Percent of resident with depression symptoms 18.2% 19.8%
Percent of residents dependent in activities of daily living 18.2% 15.6%
Percent of residents dependent in instrumental activities of daily living 90.9% 76.8%
Percent of residents in a wheelchair 0.0% 16.6%
Percent of residents with dementia (mild to severe) 18.2% 23.4%
Percent of residents with moderate to severe cognitive impairment 9.1% 12.3%
Percent of residents with problem behaviours 9.1% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 36.4% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 36.4% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 63.6% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 9.1% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 18.2% 19.5%
Percent of residents taking nine or more medications 45.5% 55.9%
Percent of residents with falls in the last 90 days 63.6% 34.5%
Percent of residents with four or more emergency room visits 8.3% 11.0%
Percent of residents having a caregiver in distress 0.0% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 71.0% 83.7%
Percent of residents vaccinated for COVID-19 67.0% 85.6%

Source: 1. Ministry of Health; 2. Residence