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October 2022

Residence The Hamlets at Westsyde Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3255 Overlander Drive Accreditation status Accredited
City/postal code Kamloops Accreditation expiry date Not available
Phone number (250) 597-7931 Contact for complaints CEO
Operator (Type) The Hamlets at Westsyde Residence Inc. (For Profit) Phone number of complaint contact (250) 579-9061
Opened 2007 Personal spending account No
Councils Separate family and resident council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 99 to 1365 days, with an average of 649 days
Current language(s) spoken by staff English, Filipino, Punjabi
Indigenous Territory Secwepemc peoples, and the Tk'emlups Indian Band

Source: Residence

Resident Fees for Personal Services
Cable monthly service included No Other extra fees personal transportation, special laundry services, additional meals, additional snacks, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 25
Publicly funded units (short and long-term) 10
Total units 35

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) n/a n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 3 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 1 2.9 0.1 Missing or wandering person 1 2.9 0.8
Fall with injury / Adverse event 27 77.1 24.4 Other injury 3 8.6 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 5.7 1.3
Unexpected illness 50 142.9 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 1 2.9 0.4
Unexpected death 6 17.1 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 1 2.9 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 81 77
Percent female 85.7% 68.3%
Percent 85 years or older 42.9% 34.4%
Percent younger than 65 years 14.3% 19.2%
Average length of stay (days) 3,194 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 75.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 77.8% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence