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October 2022

Residence Good Samaritan Canada Victoria Heights Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 230 Ross Drive Accreditation status Accredited
City/postal code New Westminster Accreditation expiry date Not available
Phone number (604) 523-2272 Ext: 24222 Contact for complaints Director, Clinical Services
Operator (Type) Good Samaritan Canada (Not For Profit) Phone number of complaint contact (604) 523-9227
Opened 2008 Personal spending account No
Councils Combined resident and family council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 27 to 186 days, with an average of 86 days
Current language(s) spoken by staff English, Filipino, Hindi, Romanian
Indigenous Territory Coast Salish peoples

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals, additional housekeeping, laundry room use, scooter room parking
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 2
Publicly funded units (short and long-term) 57
Total units 59

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support Yes Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $8.06 $8.35

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 3 Number substantiated complaints 1
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 0 0.0 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 0 0.0 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 80 83
Percent female 72.9% 70.3%
Percent 85 years or older 42.9% 56.8%
Percent younger than 65 years 12.9% 6.8%
Average length of stay (days) 1,350 1208

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 69.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 92.1% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence