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October 2022

Residence Martin Manor Service Type Assisted Living
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 306 - 2nd Avenue Accreditation status Not accredited
City/postal code Queen Charlotte Accreditation expiry date Not applicable
Phone number (250) 559-8800 Contact for complaints President
Operator (Type) Queen Charlotte Housing Development Society (Not For Profit) Phone number of complaint contact (250) 559-8800
Opened 2005 Personal spending account No
Councils No council Visitor parking (cost) Yes (no fee)
Meetings held n/a Average Wait Time From 56 to 820 days, with an average of 318 days
Current language(s) spoken by staff English, French
Indigenous Territory Haida Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included No Other extra fees personal transportation, special laundry services, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 4
Total units 4

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living No Assistance with managing medication No
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $24.30 n/a

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints suppressed Number substantiated complaints suppressed
Incidents, 2021/22 Total
Per 100 units Total
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence suppressed suppressed 1.0 Medication error with adverse event suppressed suppressed 0.5
Abuse / neglect suppressed suppressed 0.1 Missing or wandering person suppressed suppressed 0.8
Fall with injury / Adverse event suppressed suppressed 24.4 Other injury suppressed suppressed 1.3
Food or other poisoning suppressed suppressed 0.0 Aggressive behaviour suppressed suppressed 1.3
Unexpected illness suppressed suppressed 31.2 Attempted suicide suppressed suppressed 0.2
Overdose suppressed suppressed 0.1 Other - clinical suppressed suppressed 0.4
Unexpected death suppressed suppressed 1.3 Other - service delivery suppressed suppressed 0.5
Fire/Flood/Gas Leak suppressed suppressed 0.1 Police Call suppressed suppressed 0.4
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population suppressed 85
Percent female suppressed 64.1%
Percent 85 years or older suppressed 62.0%
Percent younger than 65 years suppressed 5.4%
Average length of stay (days) suppressed 916

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza suppressed 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 suppressed 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence