Honoria Conway at St. Vincent’s Heather – Seniors Advocate

Residence	Honoria Conway at St. Vincent's Heather	Service Type	Assisted Living
Health authority	Vancouver Coastal Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	4875 Heather Street	Accreditation status	Accredited
City/postal code	Vancouver	Accreditation expiry date	Not available
Phone number	(604) 876-7191	Contact for complaints	Assisted Living Associate Manager
Operator (Type)	Providence Health Care Society (Not For Profit)	Phone number of complaint contact	(604) 876-1911 Ext: 111
Opened	2008	Personal spending account	No
Councils	No council	Visitor parking (cost)	Yes (no fee)
Meetings held	n/a	Average Wait Time	From 5 to 130 days, with an average of 47 days
Current language(s) spoken by staff	English, Cantonese, Filipino, Mandarin
Indigenous Territory	Musqueam, Squamish and Tsleil-Waututh Nations

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Hydro Surcharged: $18 per month
Telephone monthly service included	No
Internet monthly service included	No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		0
Publicly funded units (short and long-term)		60
Total units		60

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Outside contractor	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	No	Safekeeping of money/personal property	No
Behaviour management support	No	Psychosocial (programming) support	No

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	$8.70	$8.86

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	0	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	1	1.7	0.1	Missing or wandering person	2	3.3	0.8
Fall with injury / Adverse event	17	28.3	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	1	1.7	1.3
Unexpected illness	38	63.3	31.2	Attempted suicide	1	1.7	0.2
Overdose	0	0	0.1	Other - clinical	3	5.0	0.4
Unexpected death	1	1.7	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	81	83
Percent female	71.9%	66.0%
Percent 85 years or older	43.8%	54.1%
Percent younger than 65 years	9.9%	6.9%
Average length of stay (days)	1,043	1,322

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	92.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	94.4%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to Honoria Conway at St. Vincent's Heather website