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December 2023

Residence Honoria Conway at St. Vincent's Heather Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4875 Heather Street Accreditation status Accredited
City/postal code Vancouver/V5Z-0A7 Accreditation expiry date Not available
Phone number (604) 876-7191 Contact for complaints Assisted Living Associate Manager
Operator (Type) Providence Health Care Society (Not For Profit) Phone number of complaint contact (604) 876-1911 Ext: 111
Opened 2008 Visitor parking (cost) Yes (no fee)
Councils No council Wait Time From 30 to 133 days, with an average of 60 days
Meetings held n/a Co-located with an assisted living residence No
Current language(s) spoken by staff English, Cantonese, Filipino, Mandarin
Indigenous Territory Musqueam, Squamish and Tsleil-Waututh Nations

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Hydro Surcharged: $18 per month
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 60
Total units 60

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 255
Food costs per resident per day (actual cost) $8.86 $8.81
Monthly client rate for publicly subsidized unit (single) From $1,094 to 2,488 with an average of $1,413 From $1,094 to 2,698 with an average of $1,640

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 18 30.0 28.3 Injury 0 0.0 1.5
Unexpected Illness 25 41.7 32.8 Aggression 2 3.3 1.8
Overdose 0 0 0.1 Attempted suicide 1 1.7 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 80 81
Percent female 64.5% 68.3%
Percent 85 years or older 43.5% 47.4%
Percent younger than 65 years 11.3% 9.9%
Average length of stay (days) 2,619 1209
Percent of resident with depression symptoms 22.7% 19.8%
Percent of residents dependent in activities of daily living 9.1% 15.6%
Percent of residents dependent in instrumental activities of daily living 90.9% 76.8%
Percent of residents in a wheelchair 9.1% 16.6%
Percent of residents with dementia (mild to severe) 25.0% 23.4%
Percent of residents with moderate to severe cognitive impairment 9.1% 12.3%
Percent of residents with problem behaviours 15.9% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 43.2% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 11.4% 4.0%
Percent of residents at ease interacting with others 97.73% 93.7%
Percent of residents saying or indicating that they feel lonely 50.0% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 27.3% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 9.1% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 20.5% 19.5%
Percent of residents taking nine or more medications 45.5% 55.9%
Percent of residents with falls in the last 90 days 47.7% 34.5%
Percent of residents with four or more emergency room visits 1.5% 11.0%
Percent of residents having a caregiver in distress 31.0% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 73.0% 83.7%
Percent of residents vaccinated for COVID-19 92.0% 85.6%

Source: 1. Ministry of Health; 2. Residence