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October 2022

Residence The Village at Smith Creek Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2425 Orlin Road Accreditation status Accredited
City/postal code West Kelowna Accreditation expiry date Not available
Phone number (250) 768-4881 Ext: 1311 Contact for complaints Administrator
Operator (Type) Baptist Housing Enhanced Living Communities (Not For Profit) Phone number of complaint contact (250) 768-0488
Opened 2007 Personal spending account No
Councils Combined resident and family council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 1 to 864 days, with an average of 85 days
Current language(s) spoken by staff English, Farsi, Persian
Indigenous Territory Westbank First Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees personal transportation, special laundry services, companionship, additional meals, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 11
Publicly funded units (short and long-term) 62
Total units 73

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $6.10 $6.31

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 2 2.7 0.8
Fall with injury / Adverse event 9 12.3 24.4 Other injury 2 2.7 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 3 4.1 1.3
Unexpected illness 19 26.0 31.2 Attempted suicide 1 1.4 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 2 2.7 1.3 Other - service delivery 1 1.4 0.5
Fire/Flood/Gas Leak 1 1.4 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 1 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 1

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 81 77
Percent female 71.6% 68.3%
Percent 85 years or older 48.6% 34.4%
Percent younger than 65 years 9.5% 19.2%
Average length of stay (days) 1,278 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 77.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 94.1% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence