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December 2023

Residence The Village at Smith Creek Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2425 Orlin Road Accreditation status Accredited
City/postal code West Kelowna/V4T 3C7 Accreditation expiry date Not available
Phone number (250) 768-4881 Ext: 1311 Contact for complaints Administrator
Operator (Type) Baptist Housing Enhanced Living Communities (Not For Profit) Phone number of complaint contact (250) 768-0488
Opened 2007 Visitor parking (cost) Yes (no fee)
Councils Combined resident and family council Wait Time From 22 to 511 days, with an average of 166 days
Meetings held Regular Scheduled Co-located with an assisted living residence Yes
Current language(s) spoken by staff English, Farsi, Persian
Indigenous Territory Westbank First Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees personal transportation, special laundry services, companionship, additional meals, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 11
Publicly subsidized units 62
Total units 73

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 411
Food costs per resident per day (actual cost) $8.54 $8.56
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,105 with an average of $1,396 From $1,094 to 4,215 with an average of $1,337

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 16 21.9 28.3 Injury 1 1.4 1.5
Unexpected Illness 9 12.3 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 1 1.4 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 1 1.4 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 80 81
Percent female 76.1% 68.3%
Percent 85 years or older 47.9% 47.4%
Percent younger than 65 years 9.9% 9.9%
Average length of stay (days) 1,076 1209
Percent of resident with depression symptoms 31.0% 19.8%
Percent of residents dependent in activities of daily living 8.5% 15.6%
Percent of residents dependent in instrumental activities of daily living 85.9% 76.8%
Percent of residents in a wheelchair 19.7% 16.6%
Percent of residents with dementia (mild to severe) 18.3% 23.4%
Percent of residents with moderate to severe cognitive impairment 5.6% 12.3%
Percent of residents with problem behaviours 5.6% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 42.9% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 1.4% 4.0%
Percent of residents at ease interacting with others 94.37% 93.7%
Percent of residents saying or indicating that they feel lonely 40.8% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 43.7% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 12.7% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 25.4% 19.5%
Percent of residents taking nine or more medications 54.9% 55.9%
Percent of residents with falls in the last 90 days 28.2% 34.5%
Percent of residents with four or more emergency room visits 8.3% 11.0%
Percent of residents having a caregiver in distress 11.8% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 76.0% 83.7%
Percent of residents vaccinated for COVID-19 85.0% 85.6%

Source: 1. Ministry of Health; 2. Residence