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October 2022

Residence Sun Pointe Village Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 700 Rutland Road North Accreditation status Accredited
City/postal code Kelowna Accreditation expiry date Not available
Phone number (250) 491-4002 Ext: 2208 Contact for complaints Administrator
Operator (Type) Baptist Housing Enhanced Living Communities (Not For Profit) Phone number of complaint contact (250) 491-1400
Opened 2000 Personal spending account No
Councils Combined resident and family council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 0 to 1387 days, with an average of 207 days
Current language(s) spoken by staff English, French
Indigenous Territory Okanagan Nation

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional meals, additional housekeeping
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 39
Publicly funded units (short and long-term) 20
Total units 59

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support Yes

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $7.88 $7.35

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 6 10.2 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 3 5.1 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 21 35.6 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 0 0.0 1.3 Other - service delivery 1 1.7 0.5
Fire/Flood/Gas Leak 1 1.7 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 1
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 1

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 76 77
Percent female 82.6% 68.3%
Percent 85 years or older 21.7% 34.4%
Percent younger than 65 years 17.4% 19.2%
Average length of stay (days) 352 942

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 80.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 90.0% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence