Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2023

Residence The Village at Mill Creek Service Type Assisted Living
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1450 Sutherland Avenue Accreditation status Accredited
City/postal code Kelowna/V1Y 5Y5 Accreditation expiry date Not available
Phone number (250) 860-2161 Ext: 1 Contact for complaints Administrator
Operator (Type) Baptist Housing Enhanced Living Communities (Not For Profit) Phone number of complaint contact (250) 860-2216
Opened 2004 Visitor parking (cost) Yes (no fee)
Councils Combined resident and family council Wait Time From 57 to 524 days, with an average of 233 days
Meetings held As needed Co-located with an assisted living residence Yes
Current language(s) spoken by staff English, Filipino, French, German
Indigenous Territory Okanagan Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 58
Publicly subsidized units 38
Total units 96

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 416
Food costs per resident per day (actual cost) $8.04 $8.79
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,295 with an average of $1,252 From $1,094 to 4,407 with an average of $1,317

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 12 12.5 28.3 Injury 0 0.0 1.5
Unexpected Illness 19 19.8 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 80 81
Percent female 79.2% 68.3%
Percent 85 years or older 50.0% 47.4%
Percent younger than 65 years 18.8% 9.9%
Average length of stay (days) 1,530 1209
Percent of resident with depression symptoms 34.0% 19.8%
Percent of residents dependent in activities of daily living 8.5% 15.6%
Percent of residents dependent in instrumental activities of daily living 95.7% 76.8%
Percent of residents in a wheelchair 31.9% 16.6%
Percent of residents with dementia (mild to severe) 19.1% 23.4%
Percent of residents with moderate to severe cognitive impairment 8.5% 12.3%
Percent of residents with problem behaviours 6.4% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 59.6% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 2.1% 4.0%
Percent of residents at ease interacting with others 89.36% 93.7%
Percent of residents saying or indicating that they feel lonely 31.9% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 38.3% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 4.3% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 23.4% 19.5%
Percent of residents taking nine or more medications 70.2% 55.9%
Percent of residents with falls in the last 90 days 29.8% 34.5%
Percent of residents with four or more emergency room visits 8.3% 11.0%
Percent of residents having a caregiver in distress 13.3% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 84.0% 83.7%
Percent of residents vaccinated for COVID-19 73.0% 85.6%

Source: 1. Ministry of Health; 2. Residence