The Village at Mill Creek Quick Facts
| Residence | The Village at Mill Creek | Service Type | Assisted Living |
|---|---|---|---|
| Health authority | Interior Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 1450 Sutherland Avenue | Accreditation status | Accredited |
| City/postal code | Kelowna/V1Y 5Y5 | Accreditation expiry date | Not available |
| Phone number | (250) 860-2161 Ext: 1 | Contact for complaints | Administrator |
| Operator (Type) | Baptist Housing Enhanced Living Communities (Not For Profit) | Phone number of complaint contact | (250) 860-2216 |
| Opened | 2004 | Visitor parking (cost) | Yes (no fee) |
| Councils | Combined resident and family council | Wait Time | From 57 to 524 days, with an average of 233 days |
| Meetings held | As needed | Co-located with a long-term care facility | Yes |
| Current language(s) spoken by staff | English, Filipino, French, German | ||
| Indigenous Territory | Okanagan Nation | ||
Source: 1. Residence; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | Yes | Other extra fees | n/a |
| Telephone monthly service included | Yes | ||
| Internet monthly service included | Yes | ||
Source: Residence
| Assisted Living Units (as of March 31, 2023) | ||
|---|---|---|
| Private units (not publicly subsidized) | 58 | |
| Publicly subsidized units | 38 | |
| Total units | 96 | |
Source: 1. Ministry of Health; 2. Residence
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Outside contractor | Food prepared and cooked on site | Yes |
Source: Residence
| Services Provided | |||
|---|---|---|---|
| Support with activities of daily living | Yes | Assistance with managing medication | Yes |
| Therapeutic diet support | No | Safekeeping of money/personal property | No |
| Behaviour management support | No | Psychosocial (programming) support | No |
Source: Ministry of Health
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Publicly subsidized personal care hours (Per Unit) | n/a | 416 |
| Food costs per resident per day (actual cost) | $8.04 | $8.79 |
| Monthly client rate for publicly subsidized unit (single) | From $1,094 to 4,295 with an average of $1,252 | From $1,094 to 4,407 with an average of $1,317 |
Source: Health Authority
| Assisted Living Registry, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of complaints | 0 | Number of substantiated complaints | 0 |
| Incidents | Total Number |
Per 100 units | Total Number |
Per 100 units | |||
|---|---|---|---|---|---|---|---|
| Residence | B.C. | Residence | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.9 | Medication error | 0 | 0.0 | 0.4 |
| Abuse / neglect | 0 | 0.0 | 0.3 | Missing/Wandering | 0 | 0.0 | 1.0 |
| Falls | 12 | 12.5 | 28.3 | Injury | 0 | 0.0 | 1.5 |
| Unexpected Illness | 19 | 19.8 | 32.8 | Aggression | 0 | 0.0 | 1.8 |
| Overdose | 0 | 0 | 0.1 | Attempted suicide | 0 | 0.0 | 0.2 |
| Unexpected death | 0 | 0.0 | 1.3 | Police Incident/Call | 0 | 0 | 0.5 |
| Fire/Flood/Gas Leak | 0 | 0 | 0.2 | Other | 0 | 0 | 2.1 |
| Inspections | |||
|---|---|---|---|
| Registration | 0 | Registration follow-up | 0 |
| Complaint | 0 | Complaint follow-Up | 0 |
| Education | 0 | Health and safety issue | 0 |
| Site inspection | 0 | Full Review | 0 |
| Possible unregistered | 0 | Other | 0 |
Source: Ministry of Health
| Resident Profile (2022/23) | Residence | B.C. |
|---|---|---|
| Average age of population | 80 | 81 |
| Percent female | 79.2% | 68.3% |
| Percent 85 years or older | 50.0% | 47.4% |
| Percent younger than 65 years | 18.8% | 9.9% |
| Average length of stay (days) | 1,530 | 1209 |
| Percent of resident with depression symptoms | 34.0% | 19.8% |
| Percent of residents dependent in activities of daily living | 8.5% | 15.6% |
| Percent of residents dependent in instrumental activities of daily living | 95.7% | 76.8% |
| Percent of residents in a wheelchair | 31.9% | 16.6% |
| Percent of residents with dementia (mild to severe) | 19.1% | 23.4% |
| Percent of residents with moderate to severe cognitive impairment | 8.5% | 12.3% |
| Percent of residents with problem behaviours | 6.4% | 7.7% |
| Percent of clients with MAPLe score (MAPLe 4+) | 59.6% | 48.6% |
| Percent of clients with special or extensive care (RUG 1-3) | 2.1% | 4.0% |
| Percent of residents at ease interacting with others | 89.36% | 93.7% |
| Percent of residents saying or indicating that they feel lonely | 31.9% | 27.2% |
Source: 1. Health Authority; 2. Ministry of Health
| Clinical Indicators (2022/23) | Residence | B.C. |
|---|---|---|
| Percent of residents receiving depression medication | 38.3% | 39.9% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 4.3% | 6.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 23.4% | 19.5% |
| Percent of residents taking nine or more medications | 70.2% | 55.9% |
| Percent of residents with falls in the last 90 days | 29.8% | 34.5% |
| Percent of residents with four or more emergency room visits | 8.3% | 11.0% |
| Percent of residents having a caregiver in distress | 13.3% | 16.5% |
Source: 1. Health Authority; 2. Ministry of Health
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 84.0% | 83.7% |
| Percent of residents vaccinated for COVID-19 | 73.0% | 85.6% |
Source: 1. Ministry of Health; 2. Residence