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December 2023

Residence Nick Grosse Assisted Living Residence Service Type Assisted Living
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2520 Harrison Ave Accreditation status Accredited
City/postal code Masset/V0T 1M0 Accreditation expiry date 2022-06-30
Phone number (250)626-4735 Contact for complaints Assisted Living Coordinator
Operator (Type) NHA (Health Authority) Phone number of complaint contact (250)626-4735
Opened 2009 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time Suppressed
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English, French, Spanish, Cantonese, Tagalog, German, Aboriginal(Haida)
Indigenous Territory Haida Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees All residents are responsible for any chargeable items, hydro is subsidized at a cost of $18 a month.
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 4
Total units 4

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a n/a
Food costs per resident per day (actual cost) n/a $20.72
Monthly client rate for publicly subsidized unit (single) Suppressed Suppressed

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints Suppressed Number of substantiated complaints Suppressed
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence Suppressed suppressed 0.9 Medication error Suppressed suppressed 0.4
Abuse / neglect Suppressed suppressed 0.3 Missing/Wandering Suppressed suppressed 1.0
Falls Suppressed suppressed 28.3 Injury Suppressed suppressed 1.5
Unexpected Illness Suppressed suppressed 32.8 Aggression Suppressed suppressed 1.8
Overdose Suppressed suppressed 0.1 Attempted suicide Suppressed suppressed 0.2
Unexpected death Suppressed suppressed 1.3 Police Incident/Call Suppressed suppressed 0.5
Fire/Flood/Gas Leak Suppressed 0 0.2 Other Suppressed suppressed 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population suppressed 81
Percent female suppressed 68.3%
Percent 85 years or older suppressed 47.4%
Percent younger than 65 years suppressed 9.9%
Average length of stay (days) suppressed 1209
Percent of resident with depression symptoms suppressed 19.8%
Percent of residents dependent in activities of daily living suppressed 15.6%
Percent of residents dependent in instrumental activities of daily living suppressed 76.8%
Percent of residents in a wheelchair suppressed 16.6%
Percent of residents with dementia (mild to severe) suppressed 23.4%
Percent of residents with moderate to severe cognitive impairment suppressed 12.3%
Percent of residents with problem behaviours suppressed 7.7%
Percent of clients with MAPLe score (MAPLe 4+) suppressed 48.6%
Percent of clients with special or extensive care (RUG 1-3) suppressed 4.0%
Percent of residents at ease interacting with others suppressed 93.7%
Percent of residents saying or indicating that they feel lonely suppressed 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication suppressed 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis suppressed 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis suppressed 19.5%
Percent of residents taking nine or more medications suppressed 55.9%
Percent of residents with falls in the last 90 days suppressed 34.5%
Percent of residents with four or more emergency room visits suppressed 11.0%
Percent of residents having a caregiver in distress suppressed 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza n/a 83.7%
Percent of residents vaccinated for COVID-19 suppressed 85.6%

Source: 1. Ministry of Health; 2. Residence