The Residence at Morgan Heights Quick Facts
| Residence | The Residence at Morgan Heights | Service Type | Assisted Living |
|---|---|---|---|
| Health authority | Fraser Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 15955 - 27th Avenue | Accreditation status | Not accredited |
| City/postal code | Surrey/V3S 3W3 | Accreditation expiry date | Not available |
| Phone number | (604) 535-1181 Ext: 102 | Contact for complaints | Administrator/Manager |
| Operator (Type) | Morgan Heights Care Ltd. (For Profit) | Phone number of complaint contact | (604) 535-1118 |
| Opened | 2009 | Visitor parking (cost) | Yes (no fee) |
| Councils | Combined resident and family council | Wait Time | From 68 to 203 days, with an average of 120 days |
| Meetings held | Regular Scheduled | Co-located with a long-term care facility | Yes |
| Current language(s) spoken by staff | English, Filipino, Hindi, Punjabi, Russian, Tagalog, Urdu | ||
| Indigenous Territory | Coast Salish peoples | ||
Source: 1. Residence; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | Yes | Other extra fees | n/a |
| Telephone monthly service included | Yes | ||
| Internet monthly service included | Yes | ||
Source: Residence
| Assisted Living Units (as of March 31, 2023) | ||
|---|---|---|
| Private units (not publicly subsidized) | 4 | |
| Publicly subsidized units | 36 | |
| Total units | 40 | |
Source: 1. Ministry of Health; 2. Residence
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | Yes | Housekeeping services | Yes |
| Non-regulated services (care aides) | Yes | Plant/building maintenance | No |
| Food services provided by | Outside contractor | Food prepared and cooked on site | Yes |
Source: Residence
| Services Provided | |||
|---|---|---|---|
| Support with activities of daily living | Yes | Assistance with managing medication | Yes |
| Therapeutic diet support | No | Safekeeping of money/personal property | No |
| Behaviour management support | No | Psychosocial (programming) support | No |
Source: Ministry of Health
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Publicly subsidized personal care hours (Per Unit) | n/a | 397 |
| Food costs per resident per day (actual cost) | $7.89 | $8.00 |
| Monthly client rate for publicly subsidized unit (single) | From $1,094 to 4,138 with an average of $1,517 | From $1,094 to 4,465 with an average of $1,698 |
Source: Health Authority
| Assisted Living Registry, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of complaints | 0 | Number of substantiated complaints | 0 |
| Incidents | Total Number |
Per 100 units | Total Number |
Per 100 units | |||
|---|---|---|---|---|---|---|---|
| Residence | B.C. | Residence | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.9 | Medication error | 0 | 0.0 | 0.4 |
| Abuse / neglect | 0 | 0.0 | 0.3 | Missing/Wandering | 0 | 0.0 | 1.0 |
| Falls | 1 | 2.5 | 28.3 | Injury | 0 | 0.0 | 1.5 |
| Unexpected Illness | 1 | 2.5 | 32.8 | Aggression | 0 | 0.0 | 1.8 |
| Overdose | 0 | 0 | 0.1 | Attempted suicide | 0 | 0.0 | 0.2 |
| Unexpected death | 0 | 0.0 | 1.3 | Police Incident/Call | 0 | 0 | 0.5 |
| Fire/Flood/Gas Leak | 0 | 0 | 0.2 | Other | 0 | 0 | 2.1 |
| Inspections | |||
|---|---|---|---|
| Registration | 0 | Registration follow-up | 0 |
| Complaint | 0 | Complaint follow-Up | 0 |
| Education | 0 | Health and safety issue | 0 |
| Site inspection | 0 | Full Review | 0 |
| Possible unregistered | 0 | Other | 0 |
Source: Ministry of Health
| Resident Profile (2022/23) | Residence | B.C. |
|---|---|---|
| Average age of population | 87 | 81 |
| Percent female | 91.3% | 68.3% |
| Percent 85 years or older | 58.7% | 47.4% |
| Percent younger than 65 years | 2.2% | 9.9% |
| Average length of stay (days) | 1,058 | 1209 |
| Percent of resident with depression symptoms | 17.5% | 19.8% |
| Percent of residents dependent in activities of daily living | 30.0% | 15.6% |
| Percent of residents dependent in instrumental activities of daily living | 92.5% | 76.8% |
| Percent of residents in a wheelchair | 15.0% | 16.6% |
| Percent of residents with dementia (mild to severe) | 30.0% | 23.4% |
| Percent of residents with moderate to severe cognitive impairment | 17.5% | 12.3% |
| Percent of residents with problem behaviours | 7.5% | 7.7% |
| Percent of clients with MAPLe score (MAPLe 4+) | 50.0% | 48.6% |
| Percent of clients with special or extensive care (RUG 1-3) | 2.5% | 4.0% |
| Percent of residents at ease interacting with others | 100.00% | 93.7% |
| Percent of residents saying or indicating that they feel lonely | 27.5% | 27.2% |
Source: 1. Health Authority; 2. Ministry of Health
| Clinical Indicators (2022/23) | Residence | B.C. |
|---|---|---|
| Percent of residents receiving depression medication | 45.0% | 39.9% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 2.5% | 6.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 7.5% | 19.5% |
| Percent of residents taking nine or more medications | 62.5% | 55.9% |
| Percent of residents with falls in the last 90 days | 32.5% | 34.5% |
| Percent of residents with four or more emergency room visits | 15.2% | 11.0% |
| Percent of residents having a caregiver in distress | 15.0% | 16.5% |
Source: 1. Health Authority; 2. Ministry of Health
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 74.0% | 83.7% |
| Percent of residents vaccinated for COVID-19 | 100.0% | 85.6% |
Source: 1. Ministry of Health; 2. Residence