The Residence at Morgan Heights – Seniors Advocate

Residence	The Residence at Morgan Heights	Service Type	Assisted Living
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	15955 - 27th Avenue	Accreditation status	Not accredited
City/postal code	Surrey	Accreditation expiry date	Not available
Phone number	(604) 535-1181 Ext: 102	Contact for complaints	Administrator/Manager
Operator (Type)	Morgan Heights Care Ltd. (For Profit)	Phone number of complaint contact	(604) 535-1118
Opened	2009	Personal spending account	Yes
Councils	Combined resident and family council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Scheduled	Average Wait Time	From 85 to 173 days, with an average of 130 days
Current language(s) spoken by staff	English, Filipino, Hindi, Punjabi, Russian, Tagalog, Urdu
Indigenous Territory	Coast Salish peoples

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	n/a
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		4
Publicly funded units (short and long-term)		36
Total units		40

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Outside contractor	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	No	Safekeeping of money/personal property	No
Behaviour management support	No	Psychosocial (programming) support	No

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	$7.75	$7.89

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	0	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	0	0.0	0.8
Fall with injury / Adverse event	0	0.0	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	0	0.0	1.3
Unexpected illness	0	0.0	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	0	0.0	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	87	83
Percent female	84.4%	70.3%
Percent 85 years or older	66.7%	56.8%
Percent younger than 65 years	2.2%	6.8%
Average length of stay (days)	1,102	1208

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	100.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	100.0%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to The Residence at Morgan Heights website