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December 2023

Residence Royal Crescent Gardens Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 11698 - 226th Street Accreditation status Not accredited
City/postal code Maple Ridge/V2X 6H1 Accreditation expiry date Not available
Phone number (604) 463-0772 Ext: 2 Contact for complaints Owner
Operator (Type) Optima Retirement Services Ltd. (For Profit) Phone number of complaint contact (604) 463-6077
Opened 1970 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time From 3 to 291 days, with an average of 142 days
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English, Filipino, Korean, Tagalog
Indigenous Territory Coast Salish peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional housekeeping, carpet cleaning
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 47
Total units 47

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 481
Food costs per resident per day (actual cost) $8.16 $9.19
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,138 with an average of $1,364 From $1,094 to 4,465 with an average of $1,295

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 2 4.3 28.3 Injury 0 0.0 1.5
Unexpected Illness 1 2.1 32.8 Aggression 1 2.1 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 80 81
Percent female 60.9% 68.3%
Percent 85 years or older 32.8% 47.4%
Percent younger than 65 years 10.9% 9.9%
Average length of stay (days) 1,134 1209
Percent of resident with depression symptoms 15.8% 19.8%
Percent of residents dependent in activities of daily living 26.3% 15.6%
Percent of residents dependent in instrumental activities of daily living 94.7% 76.8%
Percent of residents in a wheelchair 23.7% 16.6%
Percent of residents with dementia (mild to severe) 28.9% 23.4%
Percent of residents with moderate to severe cognitive impairment 18.4% 12.3%
Percent of residents with problem behaviours 13.2% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 39.5% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 7.9% 4.0%
Percent of residents at ease interacting with others 97.37% 93.7%
Percent of residents saying or indicating that they feel lonely 21.1% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 55.3% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 15.8% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 31.6% 19.5%
Percent of residents taking nine or more medications 63.2% 55.9%
Percent of residents with falls in the last 90 days 34.2% 34.5%
Percent of residents with four or more emergency room visits 10.9% 11.0%
Percent of residents having a caregiver in distress 27.3% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 79.0% 83.7%
Percent of residents vaccinated for COVID-19 76.0% 85.6%

Source: 1. Ministry of Health; 2. Residence