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December 2023

Residence Shannon Falls Retirement Residence Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 114-38225 Third Avenue Accreditation status Not accredited
City/postal code Squamish/V8B 0S2 Accreditation expiry date Not available
Phone number (604) 848-2000 Contact for complaints VP of Operations
Operator (Type) Shannon Falls Retirement Residence Partnership (For Profit) Phone number of complaint contact (604) 848-2000 Ext: 3
Opened 2009 Visitor parking (cost) Yes (no fee)
Councils Combined resident and family council Wait Time From 18 to 113 days, with an average of 61 days
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English, Filipino, Tagalog
Indigenous Territory Coast Salish peoples and the Squamish Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 10
Publicly subsidized units 20
Total units 30

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 170
Food costs per resident per day (actual cost) $8.50 $10.17
Monthly client rate for publicly subsidized unit (single) From $1,094 to 2,689 with an average of $1,473 From $1,094 to 2,700 with an average of $1,421

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 11 36.7 28.3 Injury 0 0.0 1.5
Unexpected Illness 1 3.3 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 79 81
Percent female 82.4% 68.3%
Percent 85 years or older 35.3% 47.4%
Percent younger than 65 years 5.9% 9.9%
Average length of stay (days) 837 1209
Percent of resident with depression symptoms 5.0% 19.8%
Percent of residents dependent in activities of daily living 5.0% 15.6%
Percent of residents dependent in instrumental activities of daily living 90.0% 76.8%
Percent of residents in a wheelchair 10.0% 16.6%
Percent of residents with dementia (mild to severe) 20.0% 23.4%
Percent of residents with moderate to severe cognitive impairment 5.0% 12.3%
Percent of residents with problem behaviours 0.0% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 42.1% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 5.0% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 20.0% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 50.0% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.0% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 25.0% 19.5%
Percent of residents taking nine or more medications 50.0% 55.9%
Percent of residents with falls in the last 90 days 40.0% 34.5%
Percent of residents with four or more emergency room visits 14.3% 11.0%
Percent of residents having a caregiver in distress 0.0% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 83.7%
Percent of residents vaccinated for COVID-19 100.0% 85.6%

Source: 1. Ministry of Health; 2. Residence