Kamloops Seniors Village – Seniors Advocate

Facility	Kamloops Seniors Village	Service Type	Long-Term Care
Health authority	Interior Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	1220 Hugh Allan Dr.	Accreditation status	Expired(scheduled for November 2022)
City/postal code	Kamloops/V1S2B3	Accreditation expiry date	not available
Phone number	(250) 571-1800	Contact for complaints	General Manager
Operator (Type)	Retirement Concepts (For Profit)	Phone number of complaint contact	(250) 571-1811
Opened	2004	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	Yes
Wait Time	From 7 to 533 days, with an average of 101 days
Current language(s) spoken by staff	English, Japanese, Punjabi
Indigenous Territory	Secwepemc peoples, and the Tk'emlups Indian Band

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	14	Single Occupancy	114
Publicly funded beds (short and long-term)	100	Double Occupancy	0
Total beds	114	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.32	0.32
Licensed Practical Nurse (hours per resident per day)	0.59	0.59
Care Aide (hours per resident per day)	2.09	2.09
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$9.84	$9.76
Facility per diem rate	$224.87	$236.05
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,114	From $1,338 to $3,847 with an average of $2,379

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	4	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	2	1.8	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	12	10.5	0.8	Missing or wandering person	2	1.8	0.7
Fall with injury/adverse event	20	17.5	8.6	Other injury	4	3.5	1.9
Food or other poisoning	2	1.8	0.1	Aggressive behaviour	7	6.1	3.7
Unexpected Illness	13	11.4	21.0	Attempted suicide	0	0.0	0.1
Expected death	30	26.3	25.5	Other - clinical	1	0.9	0.8
Unexpected death	1	0.9	0.7	Other - service delivery	19	16.7	0.7

Inspections
Risk Rating	Low	Risk Score	7
Number of Inspections	2	Number of licensing infractions found	5

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	2	Medication
Staffing	0	Program
Policies & procedures	0	Records & reporting
Care & supervision	2	Resident Bill of Rights
Hygiene & communicable disease control	1	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	85	83
Percent female	71.2%	63.3%
Percent 85 years or older	58.5%	52.8%
Percent younger than 65 years	1.1%	5.6%
Average length of stay (days)	1,025	817
Percent of residents diagnosed with depression	28.0%	22.9%
Percent of residents dependent in activities of daily living	24.3%	32.4%
Percent of residents in a wheelchair	42.7%	53.3%
Percent of residents with dementia (mild to severe)	75.9%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	24.1%	27.5%
Percent of residents with physically abusive behaviour	12.2%	8.4%
Average index of social engagement	3.1	2.7
Percent of residents with low social engagement	37.2%	48.0%
Case mix index	0.58	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.1%
Percent of residents receiving recreation therapy	25.0%	30.3%
Percent of residents receiving occupational therapy	0.0%	5.5%
Percent of residents receiving depression medication	58.0%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	26.1%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	34.8%	34.9%
Percent of residents taking nine or more medications	45.0%	44.6%
Percent of residents with daily physical restraints	0.8%	6.0%
Percent of residents with falls in the last 30 days	13.8%	12.8%
Percent of residents with a worsened pressure ulcer	3.1%	2.2%
Percent of residents with four or more emergency room visits	0.7%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	86.7%	87.5%
Percent of health care workers vaccinated for influenza	20.5%	39.1%
Percent of residents vaccinated for COVID-19	45.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Kamloops Seniors Village website