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October 2022

Facility Qualicum Manor Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 124 Fourth Ave East Accreditation status Unknown
City/postal code Qualicum Beach Accreditation expiry date not available
Phone number (250) 752-1262 Contact for complaints Director of Care
Operator (Type) Qualicum Manor Ltd (For Profit) Phone number of complaint contact (250) 752-1262x4
Opened 2005 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 5 to 237 days, with an average of 94 days
Current language(s) spoken by staff English, Tagalog, French, German
Indigenous Territory Coast Salish peoples and Qualicum First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 11 Single Occupancy 60
Publicly funded beds (short and long-term) 49 Double Occupancy 0
Total beds 60 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.07 3.01
Registered Nurse (hours per resident per day) 0.40 0.40
Licensed Practical Nurse (hours per resident per day) 0.38 0.50
Care Aide (hours per resident per day) 2.30 2.11
Allied health hours (hours per resident per day) 0.29 0.35
Food costs per resident per day (actual cost) 2 $6.82 $7.48
Facility per diem rate2 $260.40 $267.91

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 3.3 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 1 1.7 1.0
Fall with injury / Adverse event 8 13.3 9.2 Other injury 1 1.7 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 1.7 4.6
Unexpected illness 5 8.3 20.3 Attempted suicide 0 0.0 0.1
Expected death 30 50.0 26.8 Other - clinical 0 0.0 0.8
Unexpected death 4 6.7 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 89 83
Percent female 83.9% 63.2%
Percent 85 years or older 79.7% 53.4%
Percent younger than 65 years 0.0% 5.8%
Average length of stay (days) 934 855
Percent of residents diagnosed with depression 36.2% 23.3%
Percent of residents dependent in activities of daily living 31.0% 32.0%
Percent of residents in a wheelchair 39.7% 52.8%
Percent of residents with dementia (mild to severe) 86.2% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 25.9% 27.9%
Percent of residents with physically abusive behaviour 10.9% 8.8%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 48.3% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 64.4% 10.9%
Percent of residents receiving recreation therapy 59.8% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 55.7% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 10.7% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 42.8% 34.0%
Percent of residents with daily physical restraints 28.9% 6.4%
Percent of residents with falls in the last 30 days 5.9% 12.9%
Percent of residents with a worsened pressure ulcer 2.6% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 94.5% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 96.4% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility