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December 2023

Residence Cooper Place Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 306 East Cordova Street Accreditation status Not accredited
City/postal code Vancouver/V6A 1L5 Accreditation expiry date Not applicable
Phone number 778-678-1811 Contact for complaints Director of Operations
Operator (Type) Providence Living Society (Not For Profit) Phone number of complaint contact (604) 684-2545
Opened 1983 Visitor parking (cost) Yes (no fee)
Councils Combined resident and family council Wait Time From 1 to 63 days, with an average of 20 days
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English, Cantonese, Tagalog, French, Hindi, Mandarin, Polish, Punjabi, Spanish
Indigenous Territory Traditional unceded homelands of the Coast Salish People: the x?m??k??y??m (Musqueam), S?wx_wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh)

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees special laundry services (e.g., drycleaning), companionship, additional (i.e., outside) meals, additional housekeeping, hair salon, foot care, personal care, room service, guest meals, alcohol, tuck shop, dental hygienist, OT/PT services, medication management (if private pay AL), incontinence products
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 0
Publicly subsidized units 69
Total units 69

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support Yes

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 274
Food costs per resident per day (actual cost) $8.54 $10.01
Monthly client rate for publicly subsidized unit (single) From $1,094 to 2,246 with an average of $1,178 From $1,094 to 2,418 with an average of $1,160

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 7 10.1 1.0
Falls 24 34.8 28.3 Injury 0 0.0 1.5
Unexpected Illness 48 69.6 32.8 Aggression 12 17.4 1.8
Overdose 3 4.3 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 3 4.3 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 1 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 72 81
Percent female 20.3% 68.3%
Percent 85 years or older 12.5% 47.4%
Percent younger than 65 years 26.6% 9.9%
Average length of stay (days) 1,251 1209
Percent of resident with depression symptoms 7.5% 19.8%
Percent of residents dependent in activities of daily living 12.5% 15.6%
Percent of residents dependent in instrumental activities of daily living 88.8% 76.8%
Percent of residents in a wheelchair 21.3% 16.6%
Percent of residents with dementia (mild to severe) 58.8% 23.4%
Percent of residents with moderate to severe cognitive impairment 10.0% 12.3%
Percent of residents with problem behaviours 21.3% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 67.1% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 13.8% 4.0%
Percent of residents at ease interacting with others 88.75% 93.7%
Percent of residents saying or indicating that they feel lonely 13.8% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 30.0% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 1.3% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 41.3% 19.5%
Percent of residents taking nine or more medications 61.3% 55.9%
Percent of residents with falls in the last 90 days 35.0% 34.5%
Percent of residents with four or more emergency room visits 9.4% 11.0%
Percent of residents having a caregiver in distress 16.7% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 93.0% 83.7%
Percent of residents vaccinated for COVID-19 87.0% 85.6%

Source: 1. Ministry of Health; 2. Residence