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October 2022

Residence Cooper Place Service Type Assisted Living
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 306 East Cordova Street Accreditation status Not accredited
City/postal code Vancouver Accreditation expiry date Not applicable
Phone number (604) 928-3293 Contact for complaints Executive Director
Operator (Type) City Centre Care Society (Not For Profit) Phone number of complaint contact (604) 684-2545
Opened 1983 Personal spending account No
Councils Combined resident and family council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 0 to 147 days, with an average of 28 days
Current language(s) spoken by staff English, Cantonese, Filipino, French, Hindi, Mandarin, Polish, Punjabi, Spanish, Tagalog
Indigenous Territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, companionship, additional meals, additional housekeeping, hair salon, foot care, personal care, room serivce, guest meals, alcohol, tuck shop, dental hygienist, OT/PT services, medication management (if private pay AL) , incontinence products, parking
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 0
Publicly funded units (short and long-term) 69
Total units 69

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property Yes
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $8.33 $8.54

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 1 1.4 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 3 4.3 0.8
Fall with injury / Adverse event 2 2.9 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 2.9 1.3
Unexpected illness 0 0.0 31.2 Attempted suicide 0 0.0 0.2
Overdose 4 5.8 0.1 Other - clinical 0 0.0 0.4
Unexpected death 1 1.4 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 2 2.9 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 71 83
Percent female 19.3% 66.0%
Percent 85 years or older 8.4% 54.1%
Percent younger than 65 years 24.8% 6.9%
Average length of stay (days) 997 1,322

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 90.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 100.0% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence