Heron Grove Quick Facts
| Facility | Heron Grove | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Interior Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 4900 - 20th Street | Accreditation status | Accredited |
| City/postal code | Vernon/V1T9W3 | Accreditation expiry date | October 2023 |
| Phone number | (250) 542-6101 | Contact for complaints | Site Manager |
| Operator (Type) | Good Samaritan Canada (Not For Profit) | Phone number of complaint contact | (250) 542-6101 x32222 |
| Opened | 2007 | Personal spending account | Yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Co-located with an assisted living residence | Yes |
| Wait Time | From 9 to 604 days, with an average of 151 days | ||
| Current language(s) spoken by staff | English, Punjabi, Croatian, German, Filipino | ||
| Indigenous Territory | Okanagan Nation | ||
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (as of March 31, 2023) | Room Configuration (excluding short-stay beds) (as of March 31, 2023) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single Occupancy | 76 |
| Publicly funded beds (short and long-term) | 76 | Double Occupancy | 0 |
| Total beds | 76 | Other Occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.36 | 3.36 |
| Nursing care hours (hours per resident per day) | 3.00 | 3.00 |
| Registered Nurse (hours per resident per day) | 0.32 | 0.32 |
| Licensed Practical Nurse (hours per resident per day) | 0.61 | 0.61 |
| Care Aide (hours per resident per day) | 2.07 | 2.07 |
| Allied health hours (hours per resident per day) | 0.36 | 0.36 |
| Food costs per resident per day (actual cost) | $8.18 | $9.32 |
| Facility per diem rate | $226.39 | $237.57 |
| Monthly client rate for publicly funded bed (single) | From $1,237 to $3,576 with an average of $2,087 | From $1,338 to $3,847 with an average of $2,071 |
Source: 1. Ministry of Health; 2. Health Authority
| Licensing, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of licensing complaints | 2 | Number of substantiated licensing complaints | 2 |
| Incidents | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 1 | 1.3 | 0.9 | Medication error with adverse event | 0 | 0.0 | 0.3 |
| Abuse / neglect | 1 | 1.3 | 0.8 | Missing or wandering person | 1 | 1.3 | 0.7 |
| Fall with injury/adverse event | 9 | 11.8 | 8.6 | Other injury | 7 | 9.2 | 1.9 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 1 | 1.3 | 3.7 |
| Unexpected Illness | 17 | 22.4 | 21.0 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 23 | 30.3 | 25.5 | Other - clinical | 1 | 1.3 | 0.8 |
| Unexpected death | 0 | 0.0 | 0.7 | Other - service delivery | 0 | 0.0 | 0.7 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | Medium | Risk Score | 19 |
| Number of Inspections | 3 | Number of licensing infractions found | 8 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 2 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 2 | Records & reporting | 2 |
| Care & supervision | 2 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2022/23) | Facility | B.C. |
|---|---|---|
| Average age of population | 82 | 83 |
| Percent female | 63.5% | 63.3% |
| Percent 85 years or older | 47.7% | 52.8% |
| Percent younger than 65 years | 8.4% | 5.6% |
| Average length of stay (days) | 1,189 | 817 |
| Percent of residents diagnosed with depression | 37.9% | 22.9% |
| Percent of residents dependent in activities of daily living | 34.0% | 32.4% |
| Percent of residents in a wheelchair | 50.5% | 53.3% |
| Percent of residents with dementia (mild to severe) | 55.4% | 62.9% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 20.7% | 27.5% |
| Percent of residents with physically abusive behaviour | 7.0% | 8.4% |
| Average index of social engagement | 2.3 | 2.7 |
| Percent of residents with low social engagement | 59.3% | 48.0% |
| Case mix index | 0.64 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 16.1% | 11.1% |
| Percent of residents receiving recreation therapy | 0.7% | 30.3% |
| Percent of residents receiving occupational therapy | 11.6% | 5.5% |
| Percent of residents receiving depression medication | 61.4% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 24.3% | 27.9% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 38.8% | 34.9% |
| Percent of residents taking nine or more medications | 50.9% | 44.6% |
| Percent of residents with daily physical restraints | 5.5% | 6.0% |
| Percent of residents with falls in the last 30 days | 19.2% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 1.3% | 2.2% |
| Percent of residents with four or more emergency room visits | 4.5% | 1.4% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 93.4% | 87.5% |
| Percent of health care workers vaccinated for influenza | 10.0% | 39.1% |
| Percent of residents vaccinated for COVID-19 | 80.0% | 84.0% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility