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October 2022

Facility Mount Cartier Court - Queen Victoria Hospital Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1200 Newlands Rd Accreditation status Accredited
City/postal code Revelstoke Accreditation expiry date October 2023
Phone number (250) 814-2232 Contact for complaints Manager
Operator (Type) Interior Health (Health Authority) Phone number of complaint contact (250) 814-2224
Opened 2006 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 175 days, with an average of 38 days
Current language(s) spoken by staff English, Japanese, German, Greek, French, Thai
Indigenous Territory Secwepemc peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labeling, ID bracelet, hairdresser, massage therapist
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 40
Publicly funded beds (short and long-term) 44 Double Occupancy 1
Total beds 44 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.49 3.49
Nursing care hours (hours per resident per day) 3.07 3.07
Registered Nurse (hours per resident per day) 0.11 0.11
Licensed Practical Nurse (hours per resident per day) 0.67 0.67
Care Aide (hours per resident per day) 2.29 2.29
Allied health hours (hours per resident per day) 0.41 0.41
Food costs per resident per day (actual cost) 2 $9.77 $9.98
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 2.3 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 4 9.1 1.0
Fall with injury / Adverse event 12 27.3 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 10 22.7 4.6
Unexpected illness 2 4.5 20.3 Attempted suicide 0 0.0 0.1
Expected death 16 36.4 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Medium Risk Score 9
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 82 83
Percent female 52.8% 63.2%
Percent 85 years or older 42.1% 53.4%
Percent younger than 65 years 10.7% 5.8%
Average length of stay (days) 554 855
Percent of residents diagnosed with depression 28.8% 23.3%
Percent of residents dependent in activities of daily living 25.0% 32.0%
Percent of residents in a wheelchair 43.1% 52.8%
Percent of residents with dementia (mild to severe) 75.0% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 21.3% 27.9%
Percent of residents with physically abusive behaviour 5.0% 8.8%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 34.4% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 7.5% 10.9%
Percent of residents receiving recreation therapy 0.0% 30.1%
Percent of residents receiving occupational therapy 6.3% 5.7%
Percent of residents receiving depression medication 73.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.6% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 26.1% 34.0%
Percent of residents with daily physical restraints 6.7% 6.4%
Percent of residents with falls in the last 30 days 22.4% 12.9%
Percent of residents with a worsened pressure ulcer 0.8% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 83.7% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 88.9% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility