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December 2023

Facility Gorge Road Hospital Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 63 Gorge Road East Accreditation status Accredited
City/postal code Victoria/V9A1L2 Accreditation expiry date not available
Phone number Arbutus View: (250) 519-3510 / Water View: (250) 519-3514 Contact for complaints Manager
Operator (Type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 519-3501
Opened 1953 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 2 to 449 days, with an average of 109 days
Current language(s) spoken by staff Filipino, French, English, Mandarin
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 6
Publicly funded beds (short and long-term) 111 Double Occupancy 6
Total beds 111 Other Occupancy 25

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.41
Nursing care hours (hours per resident per day) 3.01 3.06
Registered Nurse (hours per resident per day) 0.34 0.34
Licensed Practical Nurse (hours per resident per day) 0.47 0.48
Care Aide (hours per resident per day) 2.19 2.24
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $10.04 $11.98
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,908 From $1,338 to $3,847 with an average of $2,093

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Number of licensing complaints 3 Number of substantiated licensing complaints 0
Serious adverse events 0
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 83 83
Percent female 65.1% 63.3%
Percent 85 years or older 52.9% 52.8%
Percent younger than 65 years 4.0% 5.6%
Average length of stay (days) 476 817
Percent of residents diagnosed with depression 23.4% 22.9%
Percent of residents dependent in activities of daily living 29.4% 32.4%
Percent of residents in a wheelchair 46.5% 53.3%
Percent of residents with dementia (mild to severe) 67.4% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 23.8% 27.5%
Percent of residents with physically abusive behaviour 3.2% 8.4%
Average index of social engagement 3.3 2.7
Percent of residents with low social engagement 35.9% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.2% 11.1%
Percent of residents receiving recreation therapy 23.1% 30.3%
Percent of residents receiving occupational therapy 1.2% 5.5%
Percent of residents receiving depression medication 49.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 31.3% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 35.2% 34.9%
Percent of residents taking nine or more medications 36.1% 44.6%
Percent of residents with daily physical restraints 4.7% 6.0%
Percent of residents with falls in the last 30 days 9.6% 12.8%
Percent of residents with a worsened pressure ulcer 2.5% 2.2%
Percent of residents with four or more emergency room visits 1.1% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 97.2% 87.5%
Percent of health care workers vaccinated for influenza 48.7% 39.1%
Percent of residents vaccinated for COVID-19 83.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility