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December 2023

Facility The Hamlets at Westsyde Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3255 Overlander Drive Accreditation status Unknown
City/postal code Kamloops/V2B0A5 Accreditation expiry date not available
Phone number (250) 579-9061 Contact for complaints Director of Care and Director of Operations
Operator (Type) Optima Living (Yarrow Limited Partnership) (For Profit) Phone number of complaint contact (250) 579-9061 ext. 104 (D.O.C.) or ext. 107 (D.O.O.)
Opened 2007 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence Yes
Wait Time From 9 to 437 days, with an average of 113 days
Current language(s) spoken by staff English, Punjabi
Indigenous Territory Secwepemc peoples, and the Tk'emlups Indian Band

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included n/a

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 16 Single Occupancy 158
Publicly funded beds (short and long-term) 146 Double Occupancy 2
Total beds 162 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.35 3.36
Nursing care hours (hours per resident per day) 3.00 3.01
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.12 2.13
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $12.12 $9.95
Facility per diem rate $215.45 $228.44
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,890 From $1,338 to $3,847 with an average of $1,945

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 1 0.6 0.8 Missing or wandering person 2 1.2 0.7
Fall with injury/adverse event 8 4.9 8.6 Other injury 3 1.9 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 3 1.9 3.7
Unexpected Illness 22 13.6 21.0 Attempted suicide 0 0.0 0.1
Expected death 18 11.1 25.5 Other - clinical 1 0.6 0.8
Unexpected death 2 1.2 0.7 Other - service delivery 3 1.9 0.7
Inspections
Risk Rating Low Risk Score 6
Number of Inspections 2 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 76 83
Percent female 52.6% 63.3%
Percent 85 years or older 29.0% 52.8%
Percent younger than 65 years 18.7% 5.6%
Average length of stay (days) 890 817
Percent of residents diagnosed with depression 38.4% 22.9%
Percent of residents dependent in activities of daily living 25.3% 32.4%
Percent of residents in a wheelchair 52.6% 53.3%
Percent of residents with dementia (mild to severe) 59.6% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 10.9% 27.5%
Percent of residents with physically abusive behaviour 10.1% 8.4%
Average index of social engagement 3.7 2.7
Percent of residents with low social engagement 20.4% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 2.3% 11.1%
Percent of residents receiving recreation therapy 0.5% 30.3%
Percent of residents receiving occupational therapy 0.3% 5.5%
Percent of residents receiving depression medication 62.7% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.6% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 29.6% 34.9%
Percent of residents taking nine or more medications 44.0% 44.6%
Percent of residents with daily physical restraints 0.9% 6.0%
Percent of residents with falls in the last 30 days 13.2% 12.8%
Percent of residents with a worsened pressure ulcer 1.0% 2.2%
Percent of residents with four or more emergency room visits 1.1% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 84.7% 87.5%
Percent of health care workers vaccinated for influenza 16.3% 39.1%
Percent of residents vaccinated for COVID-19 86.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility