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October 2022

Facility Crest View Village Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 800 Cavell Street Accreditation status Accredited
City/postal code Creston Accreditation expiry date October 2022
Phone number (250) 428-9986 Contact for complaints Director of Care / Community Manager
Operator (Type) Golden Life Management Corp (For Profit) Phone number of complaint contact (250) 428-9986 x203
Opened 2005 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 11 to 505 days, with an average of 97 days
Current language(s) spoken by staff English
Indigenous Territory Ktunaxa Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 2 Single Occupancy 32
Publicly funded beds (short and long-term) 30 Double Occupancy 0
Total beds 32 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.33 3.33
Nursing care hours (hours per resident per day) 2.98 2.98
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.10 2.10
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $13.28 $10.83
Facility per diem rate2 $220.24 $220.24

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 3.1 0.8 Medication error with adverse event 1 3.1 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 2 6.3 1.0
Fall with injury / Adverse event 2 6.3 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 3.1 4.6
Unexpected illness 6 18.8 20.3 Attempted suicide 0 0.0 0.1
Expected death 9 28.1 26.8 Other - clinical 1 3.1 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 1 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 88 83
Percent female 77.6% 63.2%
Percent 85 years or older 71.6% 53.4%
Percent younger than 65 years 0.0% 5.8%
Average length of stay (days) 892 855
Percent of residents diagnosed with depression 35.7% 23.3%
Percent of residents dependent in activities of daily living 30.2% 32.0%
Percent of residents in a wheelchair 47.3% 52.8%
Percent of residents with dementia (mild to severe) 72.1% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 6.2% 27.9%
Percent of residents with physically abusive behaviour 3.1% 8.8%
Average index of social engagement 2.9 2.7
Percent of residents with low social engagement 37.2% 49.3%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 32.6% 10.9%
Percent of residents receiving recreation therapy 67.4% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 44.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 0.0% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 29.2% 34.0%
Percent of residents with daily physical restraints 14.2% 6.4%
Percent of residents with falls in the last 30 days 11.5% 12.9%
Percent of residents with a worsened pressure ulcer 1.8% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 93.5% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 75.0% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility