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December 2023

Facility Crest View Village Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 800 Cavell Street Accreditation status Accredited
City/postal code Creston/V0B1G4 Accreditation expiry date April 2027
Phone number (250) 428-9986 Contact for complaints Director of Care / Community Manager
Operator (Type) Golden Life Management Corp (For Profit) Phone number of complaint contact (250) 428-9986 x203
Opened 2005 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence Yes
Wait Time From 7 to 203 days, with an average of 85 days
Current language(s) spoken by staff English
Indigenous Territory Ktunaxa Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 2 Single Occupancy 32
Publicly funded beds (short and long-term) 30 Double Occupancy 0
Total beds 32 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.33 3.36
Nursing care hours (hours per resident per day) 2.98 3.01
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.10 2.13
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $11.60 $9.50
Facility per diem rate $220.24 $232.38
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,059 From $1,338 to $3,847 with an average of $2,032

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 4 12.5 8.6 Other injury 1 3.1 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 3.1 3.7
Unexpected Illness 8 25.0 21.0 Attempted suicide 0 0.0 0.1
Expected death 8 25.0 25.5 Other - clinical 1 3.1 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 5
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 86 83
Percent female 72.1% 63.3%
Percent 85 years or older 65.1% 52.8%
Percent younger than 65 years 3.1% 5.6%
Average length of stay (days) 717 817
Percent of residents diagnosed with depression 38.3% 22.9%
Percent of residents dependent in activities of daily living 27.8% 32.4%
Percent of residents in a wheelchair 57.4% 53.3%
Percent of residents with dementia (mild to severe) 69.6% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 11.3% 27.5%
Percent of residents with physically abusive behaviour 1.7% 8.4%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 40.0% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 24.3% 11.1%
Percent of residents receiving recreation therapy 36.5% 30.3%
Percent of residents receiving occupational therapy 0.0% 5.5%
Percent of residents receiving depression medication 40.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 8.1% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 27.6% 34.9%
Percent of residents taking nine or more medications 41.7% 44.6%
Percent of residents with daily physical restraints 3.8% 6.0%
Percent of residents with falls in the last 30 days 15.2% 12.8%
Percent of residents with a worsened pressure ulcer 1.0% 2.2%
Percent of residents with four or more emergency room visits 4.9% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 84.4% 87.5%
Percent of health care workers vaccinated for influenza 19.2% 39.1%
Percent of residents vaccinated for COVID-19 67.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility