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December 2023

Facility Ridgeview Lodge Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 920 Desmond Street Accreditation status Accredited
City/postal code Kamloops/V2B5K6 Accreditation expiry date 2026
Phone number (250) 376-3131 Contact for complaints Executive Director
Operator (Type) Sienna Senior Living Inc. (For Profit) Phone number of complaint contact (250) 376-3131
Opened 2008 Personal spending account Yes
Councils Resident council Visitor parking (cost) No
Meetings held Regularly schedule Co-located with an assisted living residence No
Wait Time From 9 to 882 days, with an average of 225 days
Current language(s) spoken by staff English
Indigenous Territory Secwepemc peoples, and the Tk'emlups Indian Band

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 23 Single Occupancy 117
Publicly funded beds (short and long-term) 106 Double Occupancy 6
Total beds 129 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.34 0.34
Licensed Practical Nurse (hours per resident per day) 0.65 0.65
Care Aide (hours per resident per day) 2.01 2.01
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $10.18 $11.39
Facility per diem rate $223.19 $234.39
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,202 From $1,338 to $3,847 with an average of $2,349

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 4 3.1 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 7 5.4 0.8 Missing or wandering person 1 0.8 0.7
Fall with injury/adverse event 20 15.5 8.6 Other injury 7 5.4 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 6 4.7 3.7
Unexpected Illness 16 12.4 21.0 Attempted suicide 0 0.0 0.1
Expected death 32 24.8 25.5 Other - clinical 12 9.3 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 4 3.1 0.7
Inspections
Risk Rating Low Risk Score 12
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 83 83
Percent female 60.1% 63.3%
Percent 85 years or older 53.1% 52.8%
Percent younger than 65 years 6.3% 5.6%
Average length of stay (days) 1,291 817
Percent of residents diagnosed with depression 20.3% 22.9%
Percent of residents dependent in activities of daily living 27.5% 32.4%
Percent of residents in a wheelchair 58.4% 53.3%
Percent of residents with dementia (mild to severe) 65.2% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.8% 27.5%
Percent of residents with physically abusive behaviour 12.1% 8.4%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 60.2% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.6% 11.1%
Percent of residents receiving recreation therapy 0.2% 30.3%
Percent of residents receiving occupational therapy 2.1% 5.5%
Percent of residents receiving depression medication 54.9% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.5% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 42.9% 34.9%
Percent of residents taking nine or more medications 50.0% 44.6%
Percent of residents with daily physical restraints 3.6% 6.0%
Percent of residents with falls in the last 30 days 18.1% 12.8%
Percent of residents with a worsened pressure ulcer 2.0% 2.2%
Percent of residents with four or more emergency room visits 0.7% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 95.0% 87.5%
Percent of health care workers vaccinated for influenza 15.7% 39.1%
Percent of residents vaccinated for COVID-19 89.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility