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October 2022

Facility Laurel Place Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9688 137A St Accreditation status Accredited
City/postal code Surrey Accreditation expiry date not available
Phone number (604) 582-6336 Contact for complaints Director of Care
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (604) 582-6336 x1163
Opened 2008 Personal spending account Yes
Councils Resident & Family Council (combined), Food Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 3 to 206 days, with an average of 28 days
Current language(s) spoken by staff English, Hindi, Punjabi, Filipino, Korean, Cantonese, Mandarin, Italian, Spanish, Arabic, French, Greek
Indigenous Territory Coast Salish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Specialty services and products
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 7 Single Occupancy 128
Publicly funded beds (short and long-term) 188 Double Occupancy 4
Total beds 195 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.99 3.00
Registered Nurse (hours per resident per day) 0.23 0.24
Licensed Practical Nurse (hours per resident per day) 0.54 0.54
Care Aide (hours per resident per day) 2.21 2.21
Allied health hours (hours per resident per day) 0.37 0.36
Food costs per resident per day (actual cost) 2 $10.19 $10.24
Facility per diem rate2 $241.78 $247.61

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 3 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 25 12.8 9.2 Other injury 7 3.6 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 4 2.1 4.6
Unexpected illness 64 32.8 20.3 Attempted suicide 0 0.0 0.1
Expected death 34 17.4 26.8 Other - clinical 0 0.0 0.8
Unexpected death 2 1.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 8
Number of Inspections 6 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 4 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 82 83
Percent female 54.3% 63.2%
Percent 85 years or older 43.4% 53.4%
Percent younger than 65 years 16.4% 5.8%
Average length of stay (days) suppressed 855
Percent of residents diagnosed with depression 12.7% 23.3%
Percent of residents dependent in activities of daily living 32.5% 32.0%
Percent of residents in a wheelchair 72.5% 52.8%
Percent of residents with dementia (mild to severe) 53.8% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 22.8% 27.9%
Percent of residents with physically abusive behaviour 10.8% 8.8%
Average index of social engagement 2.3 2.7
Percent of residents with low social engagement 55.7% 49.3%
Case mix index 0.61 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 9.0% 10.9%
Percent of residents receiving recreation therapy 8.6% 30.1%
Percent of residents receiving occupational therapy 0.6% 5.7%
Percent of residents receiving depression medication 38.9% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.4% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 31.6% 34.0%
Percent of residents with daily physical restraints 11.3% 6.4%
Percent of residents with falls in the last 30 days 5.7% 12.9%
Percent of residents with a worsened pressure ulcer 1.1% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 88.2% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 88.7% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility