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December 2023

Facility Laurel Place Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9688 137A St Accreditation status Accredited
City/postal code Surrey/V3T4H9 Accreditation expiry date not available
Phone number (604) 582-6336 Contact for complaints Director of Care
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (604) 582-6336 x1163
Opened 2008 Personal spending account Yes
Councils Resident & Family Council (combined), Food Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 2 to 363 days, with an average of 84 days
Current language(s) spoken by staff English, Hindi, Punjabi, Filipino, Korean, Cantonese, Mandarin, Italian, Spanish, Arabic, French, Greek
Indigenous Territory Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Specialty services and products
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 6 Single Occupancy 128
Publicly funded beds (short and long-term) 189 Double Occupancy 4
Total beds 195 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.24 0.21
Licensed Practical Nurse (hours per resident per day) 0.54 0.59
Care Aide (hours per resident per day) 2.21 2.20
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $10.24 $12.23
Facility per diem rate $247.61 $257.73
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,656 From $1,338 to $3,847 with an average of $1,850

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 5 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 10 5.1 8.6 Other injury 1 0.5 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 5 2.6 3.7
Unexpected Illness 53 27.2 21.0 Attempted suicide 0 0.0 0.1
Expected death 38 19.5 25.5 Other - clinical 1 0.5 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 7
Number of Inspections 9 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 82 83
Percent female 57.3% 63.3%
Percent 85 years or older 46.5% 52.8%
Percent younger than 65 years 8.6% 5.6%
Average length of stay (days) 651 817
Percent of residents diagnosed with depression 14.2% 22.9%
Percent of residents dependent in activities of daily living 29.3% 32.4%
Percent of residents in a wheelchair 63.0% 53.3%
Percent of residents with dementia (mild to severe) 55.1% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 28.1% 27.5%
Percent of residents with physically abusive behaviour 11.8% 8.4%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 58.1% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 9.4% 11.1%
Percent of residents receiving recreation therapy 10.6% 30.3%
Percent of residents receiving occupational therapy 0.4% 5.5%
Percent of residents receiving depression medication 37.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 33.4% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 35.9% 34.9%
Percent of residents taking nine or more medications 48.2% 44.6%
Percent of residents with daily physical restraints 6.6% 6.0%
Percent of residents with falls in the last 30 days 4.9% 12.8%
Percent of residents with a worsened pressure ulcer 1.3% 2.2%
Percent of residents with four or more emergency room visits 0.5% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 88.5% 87.5%
Percent of health care workers vaccinated for influenza 25.3% 39.1%
Percent of residents vaccinated for COVID-19 76.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility