Rosemary Heights Seniors Village

Facility	Rosemary Heights Seniors Village	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	15240-34th Avenue	Accreditation status	Accredited
City/postal code	Surrey/V3Z2J9	Accreditation expiry date	not available
Phone number	(778) 545-5000	Contact for complaints	General Manager
Operator (Type)	Retirement Concepts (For Profit)	Phone number of complaint contact	(778) 545-5001
Opened	2008	Personal spending account	Yes
Councils	Resident Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	Yes
Wait Time	From 3 to 538 days, with an average of 95 days
Current language(s) spoken by staff	English, Punjabi, Tagalog, Spanish
Indigenous Territory	Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	5	Single Occupancy	86
Publicly funded beds (short and long-term)	85	Double Occupancy	2
Total beds	90	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.27	0.27
Licensed Practical Nurse (hours per resident per day)	0.50	0.50
Care Aide (hours per resident per day)	2.23	2.23
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$7.79	$8.92
Facility per diem rate	$248.38	$254.90
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,961	From $1,338 to $3,847 with an average of $2,054

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	2	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	9	10.0	8.6	Other injury	1	1.1	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	1	1.1	3.7
Unexpected Illness	8	8.9	21.0	Attempted suicide	0	0.0	0.1
Expected death	23	25.6	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	13
Number of Inspections	4	Number of licensing infractions found	8

Licensing Infractions
Licensing	0	Nutrition & food services	1
Physical facility, equipment & furnishings	2	Medication	0
Staffing	2	Program	0
Policies & procedures	0	Records & reporting	1
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	2	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	85	83
Percent female	68.5%	63.3%
Percent 85 years or older	58.0%	52.8%
Percent younger than 65 years	2.4%	5.6%
Average length of stay (days)	858	817
Percent of residents diagnosed with depression	20.5%	22.9%
Percent of residents dependent in activities of daily living	22.7%	32.4%
Percent of residents in a wheelchair	48.8%	53.3%
Percent of residents with dementia (mild to severe)	70.4%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	30.1%	27.5%
Percent of residents with physically abusive behaviour	13.2%	8.4%
Average index of social engagement	3.4	2.7
Percent of residents with low social engagement	36.4%	48.0%
Case mix index	0.58	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	23.6%	11.1%
Percent of residents receiving recreation therapy	72.3%	30.3%
Percent of residents receiving occupational therapy	0.0%	5.5%
Percent of residents receiving depression medication	47.7%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	13.3%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	23.2%	34.9%
Percent of residents taking nine or more medications	33.4%	44.6%
Percent of residents with daily physical restraints	9.9%	6.0%
Percent of residents with falls in the last 30 days	7.0%	12.8%
Percent of residents with a worsened pressure ulcer	1.8%	2.2%
Percent of residents with four or more emergency room visits	n/a	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	n/a	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	84.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Rosemary Heights Seniors Village website