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November 2024

Facility The Madison Care Centre Service type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 1399 Foster Avenue Accreditation status Accredited
City/postal code Coquitlam/V3J2N1 Accreditation expiry date 2027
Phone number (604) 936-9231 Contact for complaints Administrator / Director of Care
Operator (type) The Care Group BC (For Profit) Phone number of complaint contact (604) 936-9231 x5
Opened 2008 Personal spending account Yes
Councils Separate Resident and Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 371 to 742 days, with an average of 608 days
Current language(s) spoken by staff Tagalog, Romanian, Spanish, Russian, English, Punjabi, Mandarin, Cantonese
Indigenous territory the Coast Salish peoples and the Kwikwetlem First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee, hairdresser, pharmacy
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 35 Single occupancy 119
Publicly funded beds (short and long-term) 102 Double occupancy 9
Total beds 137 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) Yes Plant/building maintenance n/a
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.26 0.26
Licensed Practical Nurse (hours per resident per day) 0.50 0.50
Care Aide (hours per resident per day) 2.24 2.24
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $8.75 $12.14
Facility per diem rate $262.54 $283.45
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,169 From $1,417 to $3,974 with an average of $2,208

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.9 Missing or wandering person 0 0.0 1.1
Fall with injury/adverse event 6 4.4 8.2 Other injury 1 0.7 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.5
Unexpected Illness 20 14.6 20.9 Attempted suicide 0 0.0 0.1
Expected death 30 21.9 23.6 Other - clinical 1 0.7 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 0.9
Inspections
Risk rating Low Risk score 10
Number of inspections 8 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 86 83
Percent female 90.0% 63.2%
Percent 85 years or older 59.7% 52.5%
Percent younger than 65 years 2.3% 5.3%
Average length of stay (days) 820 829
Percent of residents diagnosed with depression 18.6% 22.2%
Percent of residents dependent in activities of daily living 40.7% 31.7%
Percent of residents in a wheelchair 64.1% 54.1%
Percent of residents with dementia (mild to severe) 70.4% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 39.9% 27.0%
Percent of residents with physically abusive behaviour 11.3% 8.3%
Average index of social engagement 2.3 2.8
Percent of residents with low social engagement 58.5% 46.2%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 5.8% 11.0%
Percent of residents receiving recreation therapy 10.1% 31.7%
Percent of residents receiving occupational therapy 0.5% 5.2%
Percent of residents receiving depression medication 50.0% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.3% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 27.9% 35.3%
Percent of residents taking nine or more medications 40.2% 46.2%
Percent of residents with daily physical restraints 6.6% 6.0%
Percent of residents with falls in the last 30 days 15.4% 12.3%
Percent of residents with a worsened pressure ulcer 3.2% 2.1%
Percent of residents with four or more emergency room visits 0.7% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 92.6% 84.3%
Percent of health care workers vaccinated for influenza 40.2% 35.5%
Percent of residents vaccinated for COVID-19 89.9% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility