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October 2022

Facility The Madison Care Centre Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 1399 Foster Avenue Accreditation status Not Accredited, scheduled in March 2023
City/postal code Coquitlam Accreditation expiry date not applicable
Phone number (604) 936-9231 Contact for complaints Administrator / Director of Care
Operator (Type) The Care Group (For Profit) Phone number of complaint contact (604) 936-9231 x5
Opened 2008 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 777 days, with an average of 133 days
Current language(s) spoken by staff Tagalog, Romanian, Spanish, Russian, English, Punjabi, Mandarin, Cantonese
Indigenous Territory the Coast Salish peoples and the Kwikwetlem First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee, hairdresser, pharmacy
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 41 Single Occupancy 119
Publicly funded beds (short and long-term) 96 Double Occupancy 9
Total beds 137 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) Yes Plant/building maintenance n/a
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.36 0.26
Licensed Practical Nurse (hours per resident per day) 0.31 0.50
Care Aide (hours per resident per day) 2.33 2.24
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $8.03 $8.65
Facility per diem rate2 $249.31 $255.86

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 2 1.5 1.0
Fall with injury / Adverse event 17 12.4 9.2 Other injury 1 0.7 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 4.6
Unexpected illness 21 15.3 20.3 Attempted suicide 0 0.0 0.1
Expected death 35 25.5 26.8 Other - clinical 0 0.0 0.8
Unexpected death 1 0.7 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 13
Number of Inspections 6 Number of licensing infractions found 8
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 3 Medication 0
Staffing 3 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 87 83
Percent female 89.5% 63.2%
Percent 85 years or older 66.4% 53.4%
Percent younger than 65 years 1.2% 5.8%
Average length of stay (days) 853 855
Percent of residents diagnosed with depression 17.5% 23.3%
Percent of residents dependent in activities of daily living 37.5% 32.0%
Percent of residents in a wheelchair 58.9% 52.8%
Percent of residents with dementia (mild to severe) 72.5% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 36.0% 27.9%
Percent of residents with physically abusive behaviour 13.1% 8.8%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 59.1% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 8.5% 10.9%
Percent of residents receiving recreation therapy 6.2% 30.1%
Percent of residents receiving occupational therapy 1.0% 5.7%
Percent of residents receiving depression medication 53.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.7% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 24.0% 34.0%
Percent of residents with daily physical restraints 12.5% 6.4%
Percent of residents with falls in the last 30 days 11.9% 12.9%
Percent of residents with a worsened pressure ulcer 2.9% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 99.3% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 97.8% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility