The Madison Care Centre – Seniors Advocate

Facility	The Madison Care Centre	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	1399 Foster Avenue	Accreditation status	Accredited
City/postal code	Coquitlam/V3J2N1	Accreditation expiry date	2027
Phone number	(604) 936-9231	Contact for complaints	Administrator / Director of Care
Operator (Type)	The Care Group BC (For Profit)	Phone number of complaint contact	(604) 936-9231 x5
Opened	2008	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 3 to 865 days, with an average of 140 days
Current language(s) spoken by staff	Tagalog, Romanian, Spanish, Russian, English, Punjabi, Mandarin, Cantonese
Indigenous Territory	the Coast Salish peoples and the Kwikwetlem First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Clothing labelling fee, hairdresser, pharmacy
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	41	Single Occupancy	119
Publicly funded beds (short and long-term)	96	Double Occupancy	9
Total beds	137	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	n/a
Non-regulated services (care aides)	Yes	Plant/building maintenance	n/a
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.26	0.26
Licensed Practical Nurse (hours per resident per day)	0.50	0.50
Care Aide (hours per resident per day)	2.24	2.24
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$8.65	$8.75
Facility per diem rate	$255.86	$262.54
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,066	From $1,338 to $3,847 with an average of $2,169

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	1	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	10	7.3	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	20	14.6	21.0	Attempted suicide	0	0.0	0.1
Expected death	34	24.8	25.5	Other - clinical	0	0.0	0.8
Unexpected death	1	0.7	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	5
Number of Inspections	3	Number of licensing infractions found	5

Licensing Infractions
Licensing	1	Nutrition & food services
Physical facility, equipment & furnishings	1	Medication
Staffing	2	Program
Policies & procedures	0	Records & reporting
Care & supervision	0	Resident Bill of Rights
Hygiene & communicable disease control	1	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	86	83
Percent female	88.5%	63.3%
Percent 85 years or older	60.7%	52.8%
Percent younger than 65 years	2.9%	5.6%
Average length of stay (days)	1,222	817
Percent of residents diagnosed with depression	19.6%	22.9%
Percent of residents dependent in activities of daily living	40.8%	32.4%
Percent of residents in a wheelchair	59.4%	53.3%
Percent of residents with dementia (mild to severe)	69.6%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	43.6%	27.5%
Percent of residents with physically abusive behaviour	11.0%	8.4%
Average index of social engagement	2.5	2.7
Percent of residents with low social engagement	54.6%	48.0%
Case mix index	0.57	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	4.8%	11.1%
Percent of residents receiving recreation therapy	6.4%	30.3%
Percent of residents receiving occupational therapy	0.3%	5.5%
Percent of residents receiving depression medication	52.6%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	26.0%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	27.3%	34.9%
Percent of residents taking nine or more medications	36.5%	44.6%
Percent of residents with daily physical restraints	7.2%	6.0%
Percent of residents with falls in the last 30 days	14.4%	12.8%
Percent of residents with a worsened pressure ulcer	2.6%	2.2%
Percent of residents with four or more emergency room visits	n/a	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	98.5%	87.5%
Percent of health care workers vaccinated for influenza	93.7%	39.1%
Percent of residents vaccinated for COVID-19	95.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to The Madison Care Centre website