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December 2023

Facility Comox Valley Seniors Village Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4640 Headquarters Rd. Accreditation status Accredited
City/postal code Courtenay/V9N7J3 Accreditation expiry date not available
Phone number (250) 897-1033 Contact for complaints General Manager
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact (250) 331-4102
Opened 2009 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence Yes
Wait Time From 12 to 525 days, with an average of 193 days
Current language(s) spoken by staff English, French, Filipino, German
Indigenous Territory K╩╝omoks First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 46 Single Occupancy 136
Publicly funded beds (short and long-term) 90 Double Occupancy 0
Total beds 136 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.18 0.18
Licensed Practical Nurse (hours per resident per day) 0.57 0.56
Care Aide (hours per resident per day) 2.24 2.26
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $8.60 $10.01
Facility per diem rate $263.54 $274.31
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,049 From $1,338 to $3,847 with an average of $2,197

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 9 Number of substantiated licensing complaints 2
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 3 2.2 0.3
Abuse / neglect 4 2.9 0.8 Missing or wandering person 2 1.5 0.7
Fall with injury/adverse event 9 6.6 8.6 Other injury 6 4.4 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 5 3.7 3.7
Unexpected Illness 21 15.4 21.0 Attempted suicide 0 0.0 0.1
Expected death 20 14.7 25.5 Other - clinical 0 0.0 0.8
Unexpected death 3 2.2 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating High Risk Score 23
Number of Inspections 2 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 84 83
Percent female 64.3% 63.3%
Percent 85 years or older 54.2% 52.8%
Percent younger than 65 years 2.8% 5.6%
Average length of stay (days) 848 817
Percent of residents diagnosed with depression 24.2% 22.9%
Percent of residents dependent in activities of daily living 10.0% 32.4%
Percent of residents in a wheelchair 45.9% 53.3%
Percent of residents with dementia (mild to severe) 59.9% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 22.1% 27.5%
Percent of residents with physically abusive behaviour 13.0% 8.4%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 35.7% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.6% 11.1%
Percent of residents receiving recreation therapy 8.7% 30.3%
Percent of residents receiving occupational therapy 0.4% 5.5%
Percent of residents receiving depression medication 65.4% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 43.5% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 47.7% 34.9%
Percent of residents taking nine or more medications 44.8% 44.6%
Percent of residents with daily physical restraints 1.8% 6.0%
Percent of residents with falls in the last 30 days 22.2% 12.8%
Percent of residents with a worsened pressure ulcer 2.2% 2.2%
Percent of residents with four or more emergency room visits 1.6% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 95.9% 87.5%
Percent of health care workers vaccinated for influenza 100.0% 39.1%
Percent of residents vaccinated for COVID-19 89.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility