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October 2022

Facility Elim Village - The Harrison / Harrison West Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9025 160 Street Accreditation status Accredited
City/postal code Surrey Accreditation expiry date June 30 2025
Phone number (604) 587-8999 Contact for complaints Director of Care
Operator (Type) Elim Christian Care Society (Not For Profit) Phone number of complaint contact (604) 587-8999
Opened 2009 / 2016 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 0 to 542 days, with an average of 70 days
Current language(s) spoken by staff English, Dutch, German, Spanish, French, Thai, Italian, Mandarin, Punjabi, Russian, Polish, Tagalog, Chinese
Indigenous Territory Coast Salish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Sundries, specialty services
Telephone monthly service included Yes
Internet monthly service included Yes (for fee)

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 17 Single Occupancy 181
Publicly funded beds (short and long-term) 176 Double Occupancy 6
Total beds 193 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.37
Nursing care hours (hours per resident per day) 2.98 2.99
Registered Nurse (hours per resident per day) 0.34 0.26
Licensed Practical Nurse (hours per resident per day) 0.43 0.50
Care Aide (hours per resident per day) 2.21 2.24
Allied health hours (hours per resident per day) 0.38 0.37
Food costs per resident per day (actual cost) 2 $6.58 $7.08
Facility per diem rate2 $242.90 $248.83

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 6 3.1 9.2 Other injury 2 1.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 0.5 4.6
Unexpected illness 41 21.2 20.3 Attempted suicide 0 0.0 0.1
Expected death 57 29.5 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 5
Number of Inspections 2 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 86 83
Percent female 69.8% 63.2%
Percent 85 years or older 63.5% 53.4%
Percent younger than 65 years 4.7% 5.8%
Average length of stay (days) 1,012 855
Percent of residents diagnosed with depression 29.5% 23.3%
Percent of residents dependent in activities of daily living 40.2% 32.0%
Percent of residents in a wheelchair 61.3% 52.8%
Percent of residents with dementia (mild to severe) 61.4% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 14.7% 27.9%
Percent of residents with physically abusive behaviour 8.1% 8.8%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 35.6% 49.3%
Case mix index 0.61 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 2.8% 10.9%
Percent of residents receiving recreation therapy 44.6% 30.1%
Percent of residents receiving occupational therapy 0.1% 5.7%
Percent of residents receiving depression medication 49.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.6% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 27.1% 34.0%
Percent of residents with daily physical restraints 15.2% 6.4%
Percent of residents with falls in the last 30 days 5.9% 12.9%
Percent of residents with a worsened pressure ulcer 1.4% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 91.2% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 94.7% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility