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December 2023

Facility Mackenzie and District Hospital and Health Centre Service Type Long-Term Care
Health authority Northern Health Regulation/Legislation Hospital Act
Street address 45 Centennial Drive Accreditation status Accredited
City/postal code Mackenzie/V0J2C0 Accreditation expiry date June 4, 2026
Phone number (250) 997-3263 Contact for complaints Health Service Administrator
Operator (Type) Northern Health (Health Authority) Phone number of complaint contact (250) 997-8500
Opened 2009 Personal spending account Yes
Councils No Councils Visitor parking (cost) Yes (no fee)
Meetings held No Meetings Co-located with an assisted living residence No
Wait Time suppressed
Current language(s) spoken by staff English
Indigenous Territory Tse╩╝Khene peoples of the McLeod Lake Indian band

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 4
Publicly funded beds (short and long-term) 4 Double Occupancy 0
Total beds 4 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.42 3.77
Nursing care hours (hours per resident per day) 3.42 3.77
Registered Nurse (hours per resident per day) 1.14 1.87
Licensed Practical Nurse (hours per resident per day) 1.14 0.95
Care Aide (hours per resident per day) 1.14 0.95
Allied health hours (hours per resident per day) 0.00 0.00
Food costs per resident per day (actual cost) $16.22 $18.02
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) suppressed suppressed

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints suppressed Number of substantiated licensing complaints suppressed
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence suppressed suppressed 0.9 Medication error with adverse event suppressed suppressed 0.3
Abuse / neglect suppressed suppressed 0.8 Missing or wandering person suppressed suppressed 0.7
Fall with injury/adverse event suppressed suppressed 8.6 Other injury suppressed suppressed 1.9
Food or other poisoning suppressed suppressed 0.1 Aggressive behaviour suppressed suppressed 3.7
Unexpected Illness suppressed suppressed 21.0 Attempted suicide suppressed suppressed 0.1
Expected death suppressed suppressed 25.5 Other - clinical suppressed suppressed 0.8
Unexpected death suppressed suppressed 0.7 Other - service delivery suppressed suppressed 0.7
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population suppressed 83
Percent female suppressed 63.3%
Percent 85 years or older suppressed 52.8%
Percent younger than 65 years suppressed 5.6%
Average length of stay (days) suppressed 817
Percent of residents diagnosed with depression suppressed 22.9%
Percent of residents dependent in activities of daily living suppressed 32.4%
Percent of residents in a wheelchair suppressed 53.3%
Percent of residents with dementia (mild to severe) suppressed 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) suppressed 27.5%
Percent of residents with physically abusive behaviour suppressed 8.4%
Average index of social engagement suppressed 2.7
Percent of residents with low social engagement suppressed 48.0%
Case mix index suppressed 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy suppressed 11.1%
Percent of residents receiving recreation therapy suppressed 30.3%
Percent of residents receiving occupational therapy suppressed 5.5%
Percent of residents receiving depression medication suppressed 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis suppressed 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis suppressed 34.9%
Percent of residents taking nine or more medications suppressed 44.6%
Percent of residents with daily physical restraints suppressed 6.0%
Percent of residents with falls in the last 30 days suppressed 12.8%
Percent of residents with a worsened pressure ulcer suppressed 2.2%
Percent of residents with four or more emergency room visits suppressed 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza suppressed 87.5%
Percent of health care workers vaccinated for influenza suppressed 39.1%
Percent of residents vaccinated for COVID-19 suppressed 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility