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October 2022

Facility Deni House Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 517 6th Ave N. Accreditation status Accredited
City/postal code Williams Lake Accreditation expiry date October 2023
Phone number (250) 302-3208 Contact for complaints Patient Care Quality Office
Operator (Type) Interior Health (Health Authority) Phone number of complaint contact 1-877-442-2001
Opened 2011 Personal spending account Yes
Councils Resident Council (family can attend) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 202 days, with an average of 51 days
Current language(s) spoken by staff English, Punjabi, Chilcotin,Tagalog, French, Hindi, Korean, Gujarati, Mandarin, Spanish, Swiss German
Indigenous Territory Secwepemc peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 13
Publicly funded beds (short and long-term) 28 Double Occupancy 0
Total beds 28 Other Occupancy 5

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.76 3.76
Nursing care hours (hours per resident per day) 3.09 3.09
Registered Nurse (hours per resident per day) 0.27 0.27
Licensed Practical Nurse (hours per resident per day) 1.00 1.00
Care Aide (hours per resident per day) 1.82 1.82
Allied health hours (hours per resident per day) 0.67 0.67
Food costs per resident per day (actual cost) 2 $9.52 $9.89
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 3.6 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 0 0.0 9.2 Other injury 1 3.6 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 4.6
Unexpected illness 7 25.0 20.3 Attempted suicide 0 0.0 0.1
Expected death 17 60.7 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 77 83
Percent female 41.5% 63.2%
Percent 85 years or older 34.1% 53.4%
Percent younger than 65 years 15.9% 5.8%
Average length of stay (days) suppressed 855
Percent of residents diagnosed with depression 25.4% 23.3%
Percent of residents dependent in activities of daily living 23.8% 32.0%
Percent of residents in a wheelchair 46.0% 52.8%
Percent of residents with dementia (mild to severe) 60.3% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 28.6% 27.9%
Percent of residents with physically abusive behaviour 7.9% 8.8%
Average index of social engagement 3.0 2.7
Percent of residents with low social engagement 33.3% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 1.6% 10.9%
Percent of residents receiving recreation therapy 27.0% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 63.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 36.1% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 40.8% 34.0%
Percent of residents with daily physical restraints 2.0% 6.4%
Percent of residents with falls in the last 30 days 10.2% 12.9%
Percent of residents with a worsened pressure ulcer 2.1% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 90.2%
Percent of health care workers vaccinated for influenza 57.1% 53.7%
Percent of residents vaccinated for COVID-19 88.9% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility