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October 2022

Facility Lakeview Lodge Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2337 Butt Road Accreditation status Accredited
City/postal code West Kelowna Accreditation expiry date Nov, 2022
Phone number (250) 768-3802 Contact for complaints Gloria Kron, Executive Director
Operator (Type) Sienna Senior Living (For Profit) Phone number of complaint contact 250-768-3802
Opened 2013 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 815 days, with an average of 132 days
Current language(s) spoken by staff English, Hungarian, Philipino, Siek,French, Punjabi
Indigenous Territory Westbank First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 14 Single Occupancy 114
Publicly funded beds (short and long-term) 100 Double Occupancy 0
Total beds 114 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.37 0.37
Licensed Practical Nurse (hours per resident per day) 0.66 0.66
Care Aide (hours per resident per day) 1.97 1.97
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $7.99 $8.84
Facility per diem rate2 $230.48 $230.48

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.9 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 26 22.8 9.2 Other injury 7 6.1 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 3 2.6 4.6
Unexpected illness 31 27.2 20.3 Attempted suicide 0 0.0 0.1
Expected death 33 28.9 26.8 Other - clinical 2 1.8 0.8
Unexpected death 1 0.9 0.8 Other - service delivery 9 7.9 1.4
Inspections
Risk Rating Low Risk Score 10
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 85 83
Percent female 64.4% 63.2%
Percent 85 years or older 58.2% 53.4%
Percent younger than 65 years 5.3% 5.8%
Average length of stay (days) 906 855
Percent of residents diagnosed with depression 17.3% 23.3%
Percent of residents dependent in activities of daily living 15.8% 32.0%
Percent of residents in a wheelchair 42.9% 52.8%
Percent of residents with dementia (mild to severe) 77.4% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 33.5% 27.9%
Percent of residents with physically abusive behaviour 10.2% 8.8%
Average index of social engagement 3.6 2.7
Percent of residents with low social engagement 19.6% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 70.4% 30.1%
Percent of residents receiving occupational therapy 1.7% 5.7%
Percent of residents receiving depression medication 49.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.1% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 39.2% 34.0%
Percent of residents with daily physical restraints 1.9% 6.4%
Percent of residents with falls in the last 30 days 28.7% 12.9%
Percent of residents with a worsened pressure ulcer 2.9% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 96.5% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 94.7% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility