Lakeview Lodge Quick Facts
| Facility | Lakeview Lodge | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Interior Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 2337 Butt Road | Accreditation status | Accredited with Exemplary status |
| City/postal code | West Kelowna/V4T3L3 | Accreditation expiry date | not available |
| Phone number | (250) 768-3802 | Contact for complaints | Gloria Kron, Executive Director |
| Operator (Type) | Sienna Senior Living Inc. (For Profit) | Phone number of complaint contact | 250-768-3802 |
| Opened | 2013 | Personal spending account | Yes |
| Councils | Resident & Family Council (combined) | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Co-located with an assisted living residence | No |
| Wait Time | From 6 to 1007 days, with an average of 212 days | ||
| Current language(s) spoken by staff | English, German, Chinese, Mandarin, Philipino, Siek,French, Punjabi | ||
| Indigenous Territory | Westbank First Nation | ||
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (as of March 31, 2023) | Room Configuration (excluding short-stay beds) (as of March 31, 2023) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 14 | Single Occupancy | 113 |
| Publicly funded beds (short and long-term) | 100 | Double Occupancy | 0 |
| Total beds | 114 | Other Occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.36 | 3.36 |
| Nursing care hours (hours per resident per day) | 3.00 | 3.00 |
| Registered Nurse (hours per resident per day) | 0.37 | 0.37 |
| Licensed Practical Nurse (hours per resident per day) | 0.66 | 0.66 |
| Care Aide (hours per resident per day) | 1.97 | 1.97 |
| Allied health hours (hours per resident per day) | 0.36 | 0.36 |
| Food costs per resident per day (actual cost) | $10.24 | $11.57 |
| Facility per diem rate | $230.48 | $241.69 |
| Monthly client rate for publicly funded bed (single) | From $1,237 to $3,576 with an average of $2,166 | From $1,338 to $3,847 with an average of $2,358 |
Source: 1. Ministry of Health; 2. Health Authority
| Licensing, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of licensing complaints | 2 | Number of substantiated licensing complaints | 0 |
| Incidents | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 1 | 0.9 | 0.9 | Medication error with adverse event | 0 | 0.0 | 0.3 |
| Abuse / neglect | 2 | 1.8 | 0.8 | Missing or wandering person | 2 | 1.8 | 0.7 |
| Fall with injury/adverse event | 15 | 13.2 | 8.6 | Other injury | 6 | 5.3 | 1.9 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 1 | 0.9 | 3.7 |
| Unexpected Illness | 40 | 35.1 | 21.0 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 31 | 27.2 | 25.5 | Other - clinical | 1 | 0.9 | 0.8 |
| Unexpected death | 4 | 3.5 | 0.7 | Other - service delivery | 2 | 1.8 | 0.7 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | Medium | Risk Score | 15 |
| Number of Inspections | 1 | Number of licensing infractions found | 5 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 1 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 1 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 2 | Records & reporting | 0 |
| Care & supervision | 1 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2022/23) | Facility | B.C. |
|---|---|---|
| Average age of population | 85 | 83 |
| Percent female | 66.8% | 63.3% |
| Percent 85 years or older | 61.4% | 52.8% |
| Percent younger than 65 years | 6.2% | 5.6% |
| Average length of stay (days) | 832 | 817 |
| Percent of residents diagnosed with depression | 22.6% | 22.9% |
| Percent of residents dependent in activities of daily living | 20.3% | 32.4% |
| Percent of residents in a wheelchair | 51.8% | 53.3% |
| Percent of residents with dementia (mild to severe) | 80.6% | 62.9% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 27.9% | 27.5% |
| Percent of residents with physically abusive behaviour | 9.8% | 8.4% |
| Average index of social engagement | 3.7 | 2.7 |
| Percent of residents with low social engagement | 21.5% | 48.0% |
| Case mix index | 0.57 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.9% | 11.1% |
| Percent of residents receiving recreation therapy | 69.3% | 30.3% |
| Percent of residents receiving occupational therapy | 1.5% | 5.5% |
| Percent of residents receiving depression medication | 53.1% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 22.6% | 27.9% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 48.1% | 34.9% |
| Percent of residents taking nine or more medications | 36.5% | 44.6% |
| Percent of residents with daily physical restraints | 1.7% | 6.0% |
| Percent of residents with falls in the last 30 days | 22.8% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 2.7% | 2.2% |
| Percent of residents with four or more emergency room visits | 1.4% | 1.4% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 89.5% | 87.5% |
| Percent of health care workers vaccinated for influenza | 20.0% | 39.1% |
| Percent of residents vaccinated for COVID-19 | 81.0% | 84.0% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility