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December 2023

Facility Brocklehurst Gemstone Care Centre Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1955 Tranquille Road Accreditation status Accredited
City/postal code Kamloops/V2B3M4 Accreditation expiry date October 2023
Phone number (778) 470-2596 Contact for complaints General Manager
Operator (Type) Trellis Seniors Services Ltd. (For Profit) Phone number of complaint contact (778) 470-2596 x101
Opened 2013 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 6 to 596 days, with an average of 108 days
Current language(s) spoken by staff English, Filipino
Indigenous Territory Secwepemc peoples, and the Tk'emlups Indian Band

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 5 Single Occupancy 130
Publicly funded beds (short and long-term) 125 Double Occupancy 0
Total beds 130 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.32 3.36
Nursing care hours (hours per resident per day) 2.97 3.01
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.09 2.13
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $10.51 $10.09
Facility per diem rate $228.20 $240.96
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,960 From $1,338 to $3,847 with an average of $2,123

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 1
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.8 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 3 2.3 0.7
Fall with injury/adverse event 8 6.2 8.6 Other injury 4 3.1 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.7
Unexpected Illness 17 13.1 21.0 Attempted suicide 0 0.0 0.1
Expected death 43 33.1 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 9
Number of Inspections 2 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 2
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 82 83
Percent female 70.4% 63.3%
Percent 85 years or older 52.6% 52.8%
Percent younger than 65 years 7.2% 5.6%
Average length of stay (days) 961 817
Percent of residents diagnosed with depression 39.0% 22.9%
Percent of residents dependent in activities of daily living 25.8% 32.4%
Percent of residents in a wheelchair 56.3% 53.3%
Percent of residents with dementia (mild to severe) 68.8% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 23.9% 27.5%
Percent of residents with physically abusive behaviour 11.1% 8.4%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 47.3% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.1%
Percent of residents receiving recreation therapy 4.6% 30.3%
Percent of residents receiving occupational therapy 0.0% 5.5%
Percent of residents receiving depression medication 59.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 32.2% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 43.3% 34.9%
Percent of residents taking nine or more medications 47.1% 44.6%
Percent of residents with daily physical restraints 9.8% 6.0%
Percent of residents with falls in the last 30 days 12.6% 12.8%
Percent of residents with a worsened pressure ulcer 2.4% 2.2%
Percent of residents with four or more emergency room visits 0.0% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 91.5% 87.5%
Percent of health care workers vaccinated for influenza 30.0% 39.1%
Percent of residents vaccinated for COVID-19 87.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility