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October 2022

Facility The Residence in Mission Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7324 Hurd Street Accreditation status Unknown
City/postal code Mission Accreditation expiry date not available
Phone number (604) 814-6707 Contact for complaints Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 814-6707
Opened 2014 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 614 days, with an average of 41 days
Current language(s) spoken by staff English, Spanish, Austrian German, German, Dutch, Punjabi, Hindi
Indigenous Territory Sto:lo peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 180
Publicly funded beds (short and long-term) 200 Double Occupancy 5
Total beds 200 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.37 3.37
Nursing care hours (hours per resident per day) 3.03 3.03
Registered Nurse (hours per resident per day) 0.23 0.23
Licensed Practical Nurse (hours per resident per day) 0.77 0.77
Care Aide (hours per resident per day) 2.03 2.03
Allied health hours (hours per resident per day) 0.34 0.34
Food costs per resident per day (actual cost) 2 $7.06 $8.46
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 3 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.5 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 1 0.5 1.0
Fall with injury / Adverse event 30 15.0 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 6 3.0 4.6
Unexpected illness 71 35.5 20.3 Attempted suicide 0 0.0 0.1
Expected death 85 42.5 26.8 Other - clinical 4 2.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 3 1.5 1.4
Inspections
Risk Rating Medium Risk Score 18
Number of Inspections 11 Number of licensing infractions found 8
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 3
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 80 83
Percent female 61.0% 63.2%
Percent 85 years or older 38.3% 53.4%
Percent younger than 65 years 9.8% 5.8%
Average length of stay (days) 860 855
Percent of residents diagnosed with depression 26.0% 23.3%
Percent of residents dependent in activities of daily living 31.7% 32.0%
Percent of residents in a wheelchair 50.8% 52.8%
Percent of residents with dementia (mild to severe) 58.6% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 38.2% 27.9%
Percent of residents with physically abusive behaviour 12.2% 8.8%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 51.5% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 1.0% 10.9%
Percent of residents receiving recreation therapy 33.3% 30.1%
Percent of residents receiving occupational therapy 1.6% 5.7%
Percent of residents receiving depression medication 49.6% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 40.2% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 43.8% 34.0%
Percent of residents with daily physical restraints 8.6% 6.4%
Percent of residents with falls in the last 30 days 17.5% 12.9%
Percent of residents with a worsened pressure ulcer 3.8% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza n/a 90.2%
Percent of health care workers vaccinated for influenza 23.8% 53.7%
Percent of residents vaccinated for COVID-19 85.7% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility