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December 2023

Facility The Residence in Mission Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7324 Hurd Street Accreditation status Unknown
City/postal code Mission/V2V3H5 Accreditation expiry date not available
Phone number (604) 814-6707 Contact for complaints Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 814-6707
Opened 2014 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 2 to 804 days, with an average of 53 days
Current language(s) spoken by staff English, Spanish, Austrian German, German, Dutch, Punjabi, Hindi
Indigenous Territory Stó:lō peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 156
Publicly funded beds (short and long-term) 176 Double Occupancy 5
Total beds 176 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.37 3.36
Nursing care hours (hours per resident per day) 3.03 3.03
Registered Nurse (hours per resident per day) 0.23 0.23
Licensed Practical Nurse (hours per resident per day) 0.77 0.77
Care Aide (hours per resident per day) 2.03 2.03
Allied health hours (hours per resident per day) 0.34 0.33
Food costs per resident per day (actual cost) $8.46 $8.88
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,768 From $1,338 to $3,847 with an average of $1,835

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 3 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 21 11.9 8.6 Other injury 0 0.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.7
Unexpected Illness 57 32.4 21.0 Attempted suicide 0 0.0 0.1
Expected death 67 38.1 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 1 0.6 0.7
Inspections
Risk Rating Medium Risk Score 18
Number of Inspections 12 Number of licensing infractions found 9
Licensing Infractions
Licensing 2 Nutrition & food services 1
Physical facility, equipment & furnishings 1 Medication 0
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 80 83
Percent female 60.9% 63.3%
Percent 85 years or older 36.7% 52.8%
Percent younger than 65 years 10.6% 5.6%
Average length of stay (days) 947 817
Percent of residents diagnosed with depression 25.2% 22.9%
Percent of residents dependent in activities of daily living 34.2% 32.4%
Percent of residents in a wheelchair 53.7% 53.3%
Percent of residents with dementia (mild to severe) 50.8% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 32.2% 27.5%
Percent of residents with physically abusive behaviour 9.2% 8.4%
Average index of social engagement 2.4 2.7
Percent of residents with low social engagement 51.3% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.2% 11.1%
Percent of residents receiving recreation therapy 30.5% 30.3%
Percent of residents receiving occupational therapy 0.6% 5.5%
Percent of residents receiving depression medication 52.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 47.8% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 50.4% 34.9%
Percent of residents taking nine or more medications 44.7% 44.6%
Percent of residents with daily physical restraints 5.2% 6.0%
Percent of residents with falls in the last 30 days 13.1% 12.8%
Percent of residents with a worsened pressure ulcer 3.3% 2.2%
Percent of residents with four or more emergency room visits 1.7% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza n/a 87.5%
Percent of health care workers vaccinated for influenza 19.8% 39.1%
Percent of residents vaccinated for COVID-19 72.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility