The Heights at Mount View Quick Facts

Facility	The Heights at Mount View	Service type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	3814 Carey Road	Accreditation status	Accreditation with Commendation
City/postal code	Victoria/V8Z4C4	Accreditation expiry date	April 2027
Phone number	(250) 384-1313	Contact for complaints	Residential Care Administrator
Operator (type)	Baptist Housing Society (Not For Profit)	Phone number of complaint contact	(250) 384-1313 ext.107
Opened	2014	Personal spending account	Yes
Councils	Family Council	Visitor parking (cost)	Yes (fee charged)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	From 350 to 783 days, with an average of 581 days
Current language(s) spoken by staff	Many
Indigenous territory	Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Clothing labelling fee
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	260
Publicly funded beds (short and long-term)	260	Double occupancy	0
Total beds	260	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Partially contracted	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.18	0.18
Licensed Practical Nurse (hours per resident per day)	0.58	0.56
Care Aide (hours per resident per day)	2.25	2.26
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$8.56	$9.87
Facility per diem rate	$295.84	$320.86
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $2,262	From $1,417 to $3,974 with an average of $2,261

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	12	Number of substantiated licensing complaints	3

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	0.4	0.5	Medication error with adverse event	1	0.4	0.2
Abuse / neglect	12	4.6	0.9	Missing or wandering person	4	1.5	1.1
Fall with injury/adverse event	15	5.8	8.2	Other injury	10	3.8	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	26	10.0	3.5
Unexpected Illness	27	10.4	20.9	Attempted suicide	1	0.4	0.1
Expected death	48	18.5	23.6	Other - clinical	6	2.3	0.8
Unexpected death	4	1.5	0.8	Other - service delivery	4	1.5	0.9

Inspections
Risk rating	Medium	Risk score	19
Number of inspections	1	Number of licensing infractions found	7

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	2	Medication	1
Staffing	2	Program	0
Policies & procedures	0	Records & reporting	1
Care & supervision	0	Resident Bill of Rights	1
Hygiene & communicable disease control	0	Other	n/a

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	83	83
Percent female	61.7%	63.2%
Percent 85 years or older	50.8%	52.5%
Percent younger than 65 years	3.8%	5.3%
Average length of stay (days)	1,270	829
Percent of residents diagnosed with depression	n/a	22.2%
Percent of residents dependent in activities of daily living	n/a	31.7%
Percent of residents in a wheelchair	n/a	54.1%
Percent of residents with dementia (mild to severe)	n/a	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	n/a	27.0%
Percent of residents with physically abusive behaviour	n/a	8.3%
Average index of social engagement	n/a	2.8
Percent of residents with low social engagement	n/a	46.2%
Case mix index	n/a	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	n/a	11.0%
Percent of residents receiving recreation therapy	n/a	31.7%
Percent of residents receiving occupational therapy	n/a	5.2%
Percent of residents receiving depression medication	n/a	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	n/a	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	n/a	35.3%
Percent of residents taking nine or more medications	n/a	46.2%
Percent of residents with daily physical restraints	n/a	6.0%
Percent of residents with falls in the last 30 days	n/a	12.3%
Percent of residents with a worsened pressure ulcer	n/a	2.1%
Percent of residents with four or more emergency room visits	0.0%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	74.2%	84.3%
Percent of health care workers vaccinated for influenza	34.3%	35.5%
Percent of residents vaccinated for COVID-19	75.9%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to The Heights at Mount View website