The Heights at Mount View – Seniors Advocate

Facility	The Heights at Mount View	Service Type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	3814 Carey Road	Accreditation status	Accredited
City/postal code	Victoria/V8Z4C4	Accreditation expiry date	Nov 2023
Phone number	(250) 384-1313	Contact for complaints	Residential Care Administrator
Operator (Type)	Baptist Housing Society (Not For Profit)	Phone number of complaint contact	(250) 384-1313 x108
Opened	2014	Personal spending account	Yes
Councils	Family Council	Visitor parking (cost)	Yes (fee charged)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 5 to 564 days, with an average of 148 days
Current language(s) spoken by staff	Many
Indigenous Territory	Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Clothing labelling fee
Telephone monthly service included	No
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	260
Publicly funded beds (short and long-term)	260	Double Occupancy	0
Total beds	260	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.18	0.18
Licensed Practical Nurse (hours per resident per day)	0.58	0.58
Care Aide (hours per resident per day)	2.25	2.25
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$7.92	$8.56
Facility per diem rate	$282.92	$295.84
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,083	From $1,338 to $3,847 with an average of $2,262

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	10	Number of substantiated licensing complaints	5

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	7	2.7	0.8	Missing or wandering person	4	1.5	0.7
Fall with injury/adverse event	15	5.8	8.6	Other injury	2	0.8	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	49	18.8	3.7
Unexpected Illness	31	11.9	21.0	Attempted suicide	2	0.8	0.1
Expected death	40	15.4	25.5	Other - clinical	11	4.2	0.8
Unexpected death	4	1.5	0.7	Other - service delivery	1	0.4	0.7

Inspections
Risk Rating	High	Risk Score	21
Number of Inspections	2	Number of licensing infractions found	11

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	2	Medication	4
Staffing	3	Program	0
Policies & procedures	1	Records & reporting	0
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	1	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	83	83
Percent female	61.7%	63.3%
Percent 85 years or older	49.1%	52.8%
Percent younger than 65 years	4.2%	5.6%
Average length of stay (days)	1,018	817
Percent of residents diagnosed with depression	23.4%	22.9%
Percent of residents dependent in activities of daily living	30.1%	32.4%
Percent of residents in a wheelchair	38.7%	53.3%
Percent of residents with dementia (mild to severe)	62.0%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	35.7%	27.5%
Percent of residents with physically abusive behaviour	8.7%	8.4%
Average index of social engagement	2.7	2.7
Percent of residents with low social engagement	49.6%	48.0%
Case mix index	0.59	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	1.4%	11.1%
Percent of residents receiving recreation therapy	3.3%	30.3%
Percent of residents receiving occupational therapy	2.2%	5.5%
Percent of residents receiving depression medication	55.3%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	25.6%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	39.4%	34.9%
Percent of residents taking nine or more medications	39.2%	44.6%
Percent of residents with daily physical restraints	0.0%	6.0%
Percent of residents with falls in the last 30 days	19.4%	12.8%
Percent of residents with a worsened pressure ulcer	2.0%	2.2%
Percent of residents with four or more emergency room visits	0.6%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	86.5%	87.5%
Percent of health care workers vaccinated for influenza	49.8%	39.1%
Percent of residents vaccinated for COVID-19	89.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to The Heights at Mount View website