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October 2022

Facility The Heights at Mount View Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3814 Carey Road Accreditation status Accredited
City/postal code Victoria Accreditation expiry date Nov 2023
Phone number (250) 384-1313 Contact for complaints Residential Care Administrator
Operator (Type) Baptist Housing (Not For Profit) Phone number of complaint contact (250) 384-1313 x108
Opened 2014 Personal spending account Yes
Councils Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 7 to 365 days, with an average of 149 days
Current language(s) spoken by staff Many
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 260
Publicly funded beds (short and long-term) 260 Double Occupancy 0
Total beds 260 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.18 0.18
Licensed Practical Nurse (hours per resident per day) 0.60 0.58
Care Aide (hours per resident per day) 2.22 2.25
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $6.71 $7.92
Facility per diem rate2 $275.54 $282.92

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 22 Number substantiated licensing complaints 9
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 11 4.2 1.3 Missing or wandering person 7 2.7 1.0
Fall with injury / Adverse event 25 9.6 9.2 Other injury 5 1.9 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 60 23.1 4.6
Unexpected illness 63 24.2 20.3 Attempted suicide 3 1.2 0.1
Expected death 62 23.8 26.8 Other - clinical 14 5.4 0.8
Unexpected death 5 1.9 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 14
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 1
Staffing 5 Program 0
Policies & procedures 0 Records & reporting 5
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 82 83
Percent female 64.3% 63.2%
Percent 85 years or older 49.9% 53.4%
Percent younger than 65 years 5.9% 5.8%
Average length of stay (days) 1,334 855
Percent of residents diagnosed with depression 26.6% 23.3%
Percent of residents dependent in activities of daily living 30.7% 32.0%
Percent of residents in a wheelchair 39.1% 52.8%
Percent of residents with dementia (mild to severe) 62.2% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 40.7% 27.9%
Percent of residents with physically abusive behaviour 10.6% 8.8%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 53.1% 49.3%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 1.5% 10.9%
Percent of residents receiving recreation therapy 5.5% 30.1%
Percent of residents receiving occupational therapy 1.8% 5.7%
Percent of residents receiving depression medication 56.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.4% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 39.6% 34.0%
Percent of residents with daily physical restraints 0.2% 6.4%
Percent of residents with falls in the last 30 days 20.7% 12.9%
Percent of residents with a worsened pressure ulcer 1.7% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 96.1% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 95.1% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility