The Heights at Mount View Quick Facts
| Facility | The Heights at Mount View | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 3814 Carey Road | Accreditation status | Accredited |
| City/postal code | Victoria | Accreditation expiry date | Nov 2023 |
| Phone number | (250) 384-1313 | Contact for complaints | Residential Care Administrator |
| Operator (Type) | Baptist Housing (Not For Profit) | Phone number of complaint contact | (250) 384-1313 x108 |
| Opened | 2014 | Personal spending account | Yes |
| Councils | Family Council | Visitor parking (cost) | Yes (fee charged) |
| Meetings held | Regular Schedule | Average Wait Time | From 7 to 365 days, with an average of 149 days |
| Current language(s) spoken by staff | Many | ||
| Indigenous Territory | Lekwungen peoples and the Songhees and Esquimalt Nations | ||
Source: Facility
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Clothing labelling fee |
| Telephone monthly service included | No | ||
| Internet monthly service included | Yes | ||
Source: Facility
| Beds (March 31, 2022) | Room Configuration (March 31, 2022) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single Occupancy | 260 |
| Publicly funded beds (short and long-term) | 260 | Double Occupancy | 0 |
| Total beds | 260 | Other Occupancy | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.36 | 3.36 |
| Nursing care hours (hours per resident per day) | 3.00 | 3.00 |
| Registered Nurse (hours per resident per day) | 0.18 | 0.18 |
| Licensed Practical Nurse (hours per resident per day) | 0.60 | 0.58 |
| Care Aide (hours per resident per day) | 2.22 | 2.25 |
| Allied health hours (hours per resident per day) | 0.36 | 0.36 |
| Food costs per resident per day (actual cost) 2 | $6.71 | $7.92 |
| Facility per diem rate2 | $275.54 | $282.92 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of licensing complaints | 22 | Number substantiated licensing complaints | 9 |
| Incidents, 2021/22 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.8 | Medication error with adverse event | 0 | 0.0 | 0.3 |
| Abuse / neglect | 11 | 4.2 | 1.3 | Missing or wandering person | 7 | 2.7 | 1.0 |
| Fall with injury / Adverse event | 25 | 9.6 | 9.2 | Other injury | 5 | 1.9 | 2.0 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 60 | 23.1 | 4.6 |
| Unexpected illness | 63 | 24.2 | 20.3 | Attempted suicide | 3 | 1.2 | 0.1 |
| Expected death | 62 | 23.8 | 26.8 | Other - clinical | 14 | 5.4 | 0.8 |
| Unexpected death | 5 | 1.9 | 0.8 | Other - service delivery | 0 | 0.0 | 1.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | 1 | Number of licensing infractions found | 14 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 2 | Medication | 1 |
| Staffing | 5 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 5 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 1 | Other | n/a |
Source: Health Authority
| Resident Profile (2021/22) | Facility | B.C. |
|---|---|---|
| Average age of population | 82 | 83 |
| Percent female | 64.3% | 63.2% |
| Percent 85 years or older | 49.9% | 53.4% |
| Percent younger than 65 years | 5.9% | 5.8% |
| Average length of stay (days) | 1,334 | 855 |
| Percent of residents diagnosed with depression | 26.6% | 23.3% |
| Percent of residents dependent in activities of daily living | 30.7% | 32.0% |
| Percent of residents in a wheelchair | 39.1% | 52.8% |
| Percent of residents with dementia (mild to severe) | 62.2% | 63.3% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 40.7% | 27.9% |
| Percent of residents with physically abusive behaviour | 10.6% | 8.8% |
| Average index of social engagement | 2.5 | 2.7 |
| Percent of residents with low social engagement | 53.1% | 49.3% |
| Case mix index | 0.59 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 1.5% | 10.9% |
| Percent of residents receiving recreation therapy | 5.5% | 30.1% |
| Percent of residents receiving occupational therapy | 1.8% | 5.7% |
| Percent of residents receiving depression medication | 56.3% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 21.4% | 27.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 39.6% | 34.0% |
| Percent of residents with daily physical restraints | 0.2% | 6.4% |
| Percent of residents with falls in the last 30 days | 20.7% | 12.9% |
| Percent of residents with a worsened pressure ulcer | 1.7% | 2.2% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 96.1% | 90.2% |
| Percent of health care workers vaccinated for influenza | n/a | 53.7% |
| Percent of residents vaccinated for COVID-19 | 95.1% | 92.6% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility