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December 2023

Facility Suncrest Retirement Community Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2567 King George Blvd Accreditation status Accredited
City/postal code Surrey/V4P0E9 Accreditation expiry date 2026
Phone number (604) 542-6200 Contact for complaints Resident Services Manager
Operator (Type) Manor Care (White Rock) Inc. (For Profit) Phone number of complaint contact (604) 542-6200 ext 102
Opened 2017 Personal spending account Yes
Councils No Councils Visitor parking (cost) Yes (no fee)
Meetings held n/a Co-located with an assisted living residence Yes
Wait Time From 4 to 449 days, with an average of 117 days
Current language(s) spoken by staff English, Mandarin, Tagalog, Punjabi
Indigenous Territory Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Therapist fees for wheelchair assessment, specialized equipment, clothes labeling, foot care, hair dressing
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 38 Single Occupancy 67
Publicly funded beds (short and long-term) 33 Double Occupancy 2
Total beds 71 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.41 0.41
Licensed Practical Nurse (hours per resident per day) 0.54 0.54
Care Aide (hours per resident per day) 2.05 2.05
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $23.09 $26.92
Facility per diem rate $216.79 $223.44
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,869 From $1,338 to $3,847 with an average of $2,138

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Per 100 beds Total
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 6 8.5 8.6 Other injury 0 0.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 1.4 3.7
Unexpected Illness 9 12.7 21.0 Attempted suicide 0 0.0 0.1
Expected death 19 26.8 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Risk Rating Low Risk Score 7
Number of Inspections 3 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 3 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population n/a 83
Percent female n/a 63.3%
Percent 85 years or older n/a 52.8%
Percent younger than 65 years n/a 5.6%
Average length of stay (days) n/a 817
Percent of residents diagnosed with depression n/a 22.9%
Percent of residents dependent in activities of daily living n/a 32.4%
Percent of residents in a wheelchair n/a 53.3%
Percent of residents with dementia (mild to severe) n/a 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) n/a 27.5%
Percent of residents with physically abusive behaviour n/a 8.4%
Average index of social engagement n/a 2.7
Percent of residents with low social engagement n/a 48.0%
Case mix index n/a 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy n/a 11.1%
Percent of residents receiving recreation therapy n/a 30.3%
Percent of residents receiving occupational therapy n/a 5.5%
Percent of residents receiving depression medication n/a 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis n/a 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis n/a 34.9%
Percent of residents taking nine or more medications n/a 44.6%
Percent of residents with daily physical restraints n/a 6.0%
Percent of residents with falls in the last 30 days n/a 12.8%
Percent of residents with a worsened pressure ulcer n/a 2.2%
Percent of residents with four or more emergency room visits n/a 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 96.8% 87.5%
Percent of health care workers vaccinated for influenza 36.0% 39.1%
Percent of residents vaccinated for COVID-19 98.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility