Suncrest Retirement Community

Facility	Suncrest Retirement Community	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	2567 King George Blvd	Accreditation status	Accredited
City/postal code	Surrey/V4P0E9	Accreditation expiry date	2026
Phone number	(604) 542-6200	Contact for complaints	Resident Services Manager
Operator (Type)	Manor Care (White Rock) Inc. (For Profit)	Phone number of complaint contact	(604) 542-6200 ext 102
Opened	2017	Personal spending account	Yes
Councils	No Councils	Visitor parking (cost)	Yes (no fee)
Meetings held	n/a	Co-located with an assisted living residence	Yes
Wait Time	From 4 to 449 days, with an average of 117 days
Current language(s) spoken by staff	English, Mandarin, Tagalog, Punjabi
Indigenous Territory	Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Therapist fees for wheelchair assessment, specialized equipment, clothes labeling, foot care, hair dressing
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	38	Single Occupancy	67
Publicly funded beds (short and long-term)	33	Double Occupancy	2
Total beds	71	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.41	0.41
Licensed Practical Nurse (hours per resident per day)	0.54	0.54
Care Aide (hours per resident per day)	2.05	2.05
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$23.09	$26.92
Facility per diem rate	$216.79	$223.44
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,869	From $1,338 to $3,847 with an average of $2,138

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	0	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	6	8.5	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	1	1.4	3.7
Unexpected Illness	9	12.7	21.0	Attempted suicide	0	0.0	0.1
Expected death	19	26.8	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	7
Number of Inspections	3	Number of licensing infractions found	5

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	0	Medication
Staffing	3	Program
Policies & procedures	1	Records & reporting
Care & supervision	0	Resident Bill of Rights
Hygiene & communicable disease control	1	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	n/a	83
Percent female	n/a	63.3%
Percent 85 years or older	n/a	52.8%
Percent younger than 65 years	n/a	5.6%
Average length of stay (days)	n/a	817
Percent of residents diagnosed with depression	n/a	22.9%
Percent of residents dependent in activities of daily living	n/a	32.4%
Percent of residents in a wheelchair	n/a	53.3%
Percent of residents with dementia (mild to severe)	n/a	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	n/a	27.5%
Percent of residents with physically abusive behaviour	n/a	8.4%
Average index of social engagement	n/a	2.7
Percent of residents with low social engagement	n/a	48.0%
Case mix index	n/a	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	n/a	11.1%
Percent of residents receiving recreation therapy	n/a	30.3%
Percent of residents receiving occupational therapy	n/a	5.5%
Percent of residents receiving depression medication	n/a	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	n/a	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	n/a	34.9%
Percent of residents taking nine or more medications	n/a	44.6%
Percent of residents with daily physical restraints	n/a	6.0%
Percent of residents with falls in the last 30 days	n/a	12.8%
Percent of residents with a worsened pressure ulcer	n/a	2.2%
Percent of residents with four or more emergency room visits	n/a	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	96.8%	87.5%
Percent of health care workers vaccinated for influenza	36.0%	39.1%
Percent of residents vaccinated for COVID-19	98.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Suncrest Retirement Community website