Oxford Senior Care – Seniors Advocate

Facility	Oxford Senior Care	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	32073 Sherwood Crescent	Accreditation status	Accredited under Accreditation Canada
City/postal code	Abbotsford/V2T1C1	Accreditation expiry date	2027
Phone number	(604) 853-7854	Contact for complaints	Director of Care
Operator (Type)	The Care Group BC (For Profit)	Phone number of complaint contact	604-853-7854 x4
Opened	2019	Personal spending account	Yes
Councils	Resident Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 4 to 217 days, with an average of 41 days
Current language(s) spoken by staff	English, Filipino, Hindi, Punjabi
Indigenous Territory	Stó:lō peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	clothes labeling, walker or wheelchair cleaning and repairs, foot care, hair dressing
Telephone monthly service included	Yes
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	72	Single Occupancy	78
Publicly funded beds (short and long-term)	12	Double Occupancy	3
Total beds	84	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.42	0.42
Licensed Practical Nurse (hours per resident per day)	0.33	0.33
Care Aide (hours per resident per day)	2.24	2.24
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$6.47	$6.94
Facility per diem rate	n/a	n/a
Monthly client rate for publicly funded bed (single)	n/a	n/a

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	0	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	1.2	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	9	10.7	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	21	25.0	21.0	Attempted suicide	0	0.0	0.1
Expected death	18	21.4	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	11
Number of Inspections	1	Number of licensing infractions found	7

Licensing Infractions
Licensing	0	Nutrition & food services	1
Physical facility, equipment & furnishings	0	Medication	0
Staffing	4	Program	0
Policies & procedures	0	Records & reporting	1
Care & supervision	1	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	83	83
Percent female	46.0%	63.3%
Percent 85 years or older	58.0%	52.8%
Percent younger than 65 years	4.0%	5.6%
Average length of stay (days)	570	817
Percent of residents diagnosed with depression	34.1%	22.9%
Percent of residents dependent in activities of daily living	22.7%	32.4%
Percent of residents in a wheelchair	43.2%	53.3%
Percent of residents with dementia (mild to severe)	47.7%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	2.3%	27.5%
Percent of residents with physically abusive behaviour	11.4%	8.4%
Average index of social engagement	2.5	2.7
Percent of residents with low social engagement	50.0%	48.0%
Case mix index	0.60	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.1%
Percent of residents receiving recreation therapy	0.0%	30.3%
Percent of residents receiving occupational therapy	0.0%	5.5%
Percent of residents receiving depression medication	56.8%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	50.0%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	46.7%	34.9%
Percent of residents taking nine or more medications	40.9%	44.6%
Percent of residents with daily physical restraints	0.0%	6.0%
Percent of residents with falls in the last 30 days	13.3%	12.8%
Percent of residents with a worsened pressure ulcer	0.0%	2.2%
Percent of residents with four or more emergency room visits	n/a	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	79.3%	87.5%
Percent of health care workers vaccinated for influenza	47.1%	39.1%
Percent of residents vaccinated for COVID-19	83.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Oxford Senior Care website