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December 2023

Facility The Summit Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 955 Hillside Avenue Accreditation status Not Accredited
City/postal code Victoria/V8T1Z9 Accreditation expiry date not applicable
Phone number (250) 370-3750 Contact for complaints Site Managers
Operator (Type) Island Health (Health Authority) Phone number of complaint contact (250) 519-3750
Opened 2020 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 3 to 566 days, with an average of 131 days
Current language(s) spoken by staff English
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Newspapers, hearing aids and batteries, personal transportation, companion services, personal dry cleaning, specialized hygiene products, specialized equipment, clothing labels, medical ID bracelets, foot care, hairdressing
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 320
Publicly funded beds (short and long-term) 320 Double Occupancy 0
Total beds 320 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.44
Nursing care hours (hours per resident per day) 3.10 3.15
Registered Nurse (hours per resident per day) 0.19 0.19
Licensed Practical Nurse (hours per resident per day) 0.66 0.67
Care Aide (hours per resident per day) 2.24 2.29
Allied health hours (hours per resident per day) 0.26 0.29
Food costs per resident per day (actual cost) $10.91 $11.74
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,974 From $1,338 to $3,847 with an average of $2,116

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 14 Number of substantiated licensing complaints 7
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 5 1.6 0.3
Abuse / neglect 8 2.5 0.8 Missing or wandering person 11 3.4 0.7
Fall with injury/adverse event 62 19.4 8.6 Other injury 19 5.9 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 16 5.0 3.7
Unexpected Illness 54 16.9 21.0 Attempted suicide 0 0.0 0.1
Expected death 88 27.5 25.5 Other - clinical 3 0.9 0.8
Unexpected death 5 1.6 0.7 Other - service delivery 1 0.3 0.7
Inspections
Risk Rating Medium Risk Score 19
Number of Inspections 2 Number of licensing infractions found 14
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 3
Staffing 4 Program 0
Policies & procedures 0 Records & reporting 3
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 2 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 82 83
Percent female 61.4% 63.3%
Percent 85 years or older 46.1% 52.8%
Percent younger than 65 years 8.5% 5.6%
Average length of stay (days) 791 817
Percent of residents diagnosed with depression 18.9% 22.9%
Percent of residents dependent in activities of daily living 29.1% 32.4%
Percent of residents in a wheelchair 45.2% 53.3%
Percent of residents with dementia (mild to severe) 47.8% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 27.6% 27.5%
Percent of residents with physically abusive behaviour 4.2% 8.4%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 50.1% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.9% 11.1%
Percent of residents receiving recreation therapy 9.0% 30.3%
Percent of residents receiving occupational therapy 11.1% 5.5%
Percent of residents receiving depression medication 48.7% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 37.7% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 40.9% 34.9%
Percent of residents taking nine or more medications 40.4% 44.6%
Percent of residents with daily physical restraints 9.4% 6.0%
Percent of residents with falls in the last 30 days 13.7% 12.8%
Percent of residents with a worsened pressure ulcer 3.0% 2.2%
Percent of residents with four or more emergency room visits 1.7% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza n/a 87.5%
Percent of health care workers vaccinated for influenza 49.0% 39.1%
Percent of residents vaccinated for COVID-19 87.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility