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October 2022

Facility The Summit Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 955 Hillside Avenue Accreditation status Not Accredited
City/postal code Victoria Accreditation expiry date not applicable
Phone number (250) 370-3750 Contact for complaints Site Managers
Operator (Type) Island Health (Health Authority) Phone number of complaint contact (250) 519-3750
Opened 2020 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 8 to 382 days, with an average of 114 days
Current language(s) spoken by staff English
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: Facility

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Newspapers, hearing aids and batteries, personal transportation, companion services, personal dry cleaning, specialized hygiene products, specialized equipment, clothing labels, medical ID bracelets, foot care, hairdressing
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 320
Publicly funded beds (short and long-term) 320 Double Occupancy 0
Total beds 320 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 n/a 3.36
Nursing care hours (hours per resident per day) n/a 3.10
Registered Nurse (hours per resident per day) n/a 0.19
Licensed Practical Nurse (hours per resident per day) n/a 0.66
Care Aide (hours per resident per day) n/a 2.24
Allied health hours (hours per resident per day) n/a 0.26
Food costs per resident per day (actual cost) 2 $10.45 $10.91
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 11 Number substantiated licensing complaints 4
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.3 0.8 Medication error with adverse event 2 0.6 0.3
Abuse / neglect 14 4.4 1.3 Missing or wandering person 14 4.4 1.0
Fall with injury / Adverse event 84 26.3 9.2 Other injury 10 3.1 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 28 8.8 4.6
Unexpected illness 54 16.9 20.3 Attempted suicide 0 0.0 0.1
Expected death 72 22.5 26.8 Other - clinical 8 2.5 0.8
Unexpected death 10 3.1 0.8 Other - service delivery 3 0.9 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 37
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 5 Medication 1
Staffing 6 Program 0
Policies & procedures 6 Records & reporting 7
Care & supervision 4 Resident Bill of Rights 4
Hygiene & communicable disease control 4 Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 83 83
Percent female 66.9% 63.2%
Percent 85 years or older 51.1% 53.4%
Percent younger than 65 years 4.9% 5.8%
Average length of stay (days) 616 855
Percent of residents diagnosed with depression 20.4% 23.3%
Percent of residents dependent in activities of daily living 27.0% 32.0%
Percent of residents in a wheelchair 50.5% 52.8%
Percent of residents with dementia (mild to severe) 51.9% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 26.5% 27.9%
Percent of residents with physically abusive behaviour 6.5% 8.8%
Average index of social engagement 2.9 2.7
Percent of residents with low social engagement 46.4% 49.3%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 3.2% 10.9%
Percent of residents receiving recreation therapy 15.3% 30.1%
Percent of residents receiving occupational therapy 12.4% 5.7%
Percent of residents receiving depression medication 52.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 33.7% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 36.0% 34.0%
Percent of residents with daily physical restraints 9.6% 6.4%
Percent of residents with falls in the last 30 days 15.5% 12.9%
Percent of residents with a worsened pressure ulcer 1.8% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 97.6% 90.2%
Percent of health care workers vaccinated for influenza 66.0% 53.7%
Percent of residents vaccinated for COVID-19 95.8% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility