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October 2022

Facility Hamilton Village Care Centre Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 23111 Garripie Avenue Accreditation status Not Accredited
City/postal code Richmond Accreditation expiry date not applicable
Phone number (778) 326-0104 Contact for complaints Melissa Bawtinheimer (General Manager)
Operator (Type) Trellis Seniors Services Ltd. (For Profit) Phone number of complaint contact 778-326-0104 x 4001
Opened 2020 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 5 to 362 days, with an average of 32 days
Current language(s) spoken by staff English, French, Punjabi, Hindi, Farsi, Vietnamese, Korean, Mandarin, Cantonese, Tagalog, Filipino, Japanese, Russian
Indigenous Territory Coast Salish peoples and Musqueam Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Personal newspapers, magazines, and periodicals, hearing aids and batteries, including replacement batteries, personal transportation, equipment for exclusive use of the client, companion services, personal dry cleaning, specialized hygiene products, specialized equipment, enhanced wheelchair and walker cleaning, foot care and hairdressing
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 135
Publicly funded beds (short and long-term) 135 Double Occupancy 0
Total beds 135 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 n/a 3.36
Nursing care hours (hours per resident per day) n/a 3.00
Registered Nurse (hours per resident per day) n/a 0.17
Licensed Practical Nurse (hours per resident per day) n/a 0.65
Care Aide (hours per resident per day) n/a 2.18
Allied health hours (hours per resident per day) n/a 0.36
Food costs per resident per day (actual cost) 2 $9.24 $8.71
Facility per diem rate2 $265.58 $271.20

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.8 Medication error with adverse event 3 2.2 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 2 1.5 1.0
Fall with injury / Adverse event 18 13.3 9.2 Other injury 1 0.7 2.0
Food or other poisoning 1 0.7 0.1 Aggressive behaviour 5 3.7 4.6
Unexpected illness 100 74.1 20.3 Attempted suicide 0 0.0 0.1
Expected death 36 26.7 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 1 0.7 1.4
Inspections
Risk Rating Low Risk Score 6
Number of Inspections 4 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 84 83
Percent female 57.3% 63.2%
Percent 85 years or older 57.7% 53.4%
Percent younger than 65 years 3.7% 5.8%
Average length of stay (days) 274 855
Percent of residents diagnosed with depression 14.5% 23.3%
Percent of residents dependent in activities of daily living 18.2% 32.0%
Percent of residents in a wheelchair 44.5% 52.8%
Percent of residents with dementia (mild to severe) 58.6% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 21.7% 27.9%
Percent of residents with physically abusive behaviour 14.1% 8.8%
Average index of social engagement 2.0 2.7
Percent of residents with low social engagement 68.3% 49.3%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 9.3% 10.9%
Percent of residents receiving recreation therapy 6.9% 30.1%
Percent of residents receiving occupational therapy 5.2% 5.7%
Percent of residents receiving depression medication 22.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.5% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 26.4% 34.0%
Percent of residents with daily physical restraints 2.7% 6.4%
Percent of residents with falls in the last 30 days 15.4% 12.9%
Percent of residents with a worsened pressure ulcer 1.6% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 85.1% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 89.6% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility