Creekstone Care Centre – Seniors Advocate

Facility	Creekstone Care Centre	Service Type	Long-Term Care
Health authority	Vancouver Coastal Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	1526 Oxford Street	Accreditation status	Not Accredited
City/postal code	North Vancouver/V7J 1E5	Accreditation expiry date	not applicable
Phone number	(778) 729-0270	Contact for complaints	General Manager
Operator (Type)	Trellis Seniors Services ltd. (For Profit)	Phone number of complaint contact	604-729-0270
Opened	April 2021	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 6 to 864 days, with an average of 76 days
Current language(s) spoken by staff	English, French, Greek, Punjabi, Hindi, Dutch, Farsi, Persian, Arabic, Vietnamese, Korean, Mandarin, Cantonese, Chinese(other dialects), Tagalog, Filipino
Indigenous Territory	Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Newspaper, Hearing aids/batteries, personal transportation, companion services, special laundry services, specialized hygiene products, specialized equipment, foot care, hair dressing
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	180
Publicly funded beds (short and long-term)	180	Double Occupancy	0
Total beds	180	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	n/a	3.36
Nursing care hours (hours per resident per day)	n/a	3.00
Registered Nurse (hours per resident per day)	n/a	0.28
Licensed Practical Nurse (hours per resident per day)	n/a	0.42
Care Aide (hours per resident per day)	n/a	2.30
Allied health hours (hours per resident per day)	n/a	0.36
Food costs per resident per day (actual cost)	n/a	$8.77
Facility per diem rate	$261.70	$245.87
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,298	From $1,338 to $3,847 with an average of $2,508

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	4	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	0.6	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	1	0.6	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	26	14.4	8.6	Other injury	2	1.1	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	5	2.8	3.7
Unexpected Illness	42	23.3	21.0	Attempted suicide	0	0.0	0.1
Expected death	44	24.4	25.5	Other - clinical	4	2.2	0.8
Unexpected death	1	0.6	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	10
Number of Inspections	17	Number of licensing infractions found	9

Licensing Infractions
Licensing	1	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	4	Records & reporting	1
Care & supervision	3	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	84	83
Percent female	66.3%	63.3%
Percent 85 years or older	51.7%	52.8%
Percent younger than 65 years	3.2%	5.6%
Average length of stay (days)	250	817
Percent of residents diagnosed with depression	27.6%	22.9%
Percent of residents dependent in activities of daily living	22.6%	32.4%
Percent of residents in a wheelchair	52.8%	53.3%
Percent of residents with dementia (mild to severe)	68.9%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	36.6%	27.5%
Percent of residents with physically abusive behaviour	14.6%	8.4%
Average index of social engagement	2.7	2.7
Percent of residents with low social engagement	47.4%	48.0%
Case mix index	0.59	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	1.4%	11.1%
Percent of residents receiving recreation therapy	17.3%	30.3%
Percent of residents receiving occupational therapy	0.4%	5.5%
Percent of residents receiving depression medication	55.5%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	30.0%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	38.6%	34.9%
Percent of residents taking nine or more medications	47.6%	44.6%
Percent of residents with daily physical restraints	6.2%	6.0%
Percent of residents with falls in the last 30 days	16.6%	12.8%
Percent of residents with a worsened pressure ulcer	0.8%	2.2%
Percent of residents with four or more emergency room visits	1.2%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	87.8%	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	86.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Creekstone Care Centre website