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December 2023

Facility Creekstone Care Centre Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1526 Oxford Street Accreditation status Not Accredited
City/postal code North Vancouver/V7J 1E5 Accreditation expiry date not applicable
Phone number (778) 729-0270 Contact for complaints General Manager
Operator (Type) Trellis Seniors Services ltd. (For Profit) Phone number of complaint contact 604-729-0270
Opened April 2021 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 6 to 864 days, with an average of 76 days
Current language(s) spoken by staff English, French, Greek, Punjabi, Hindi, Dutch, Farsi, Persian, Arabic, Vietnamese, Korean, Mandarin, Cantonese, Chinese(other dialects), Tagalog, Filipino
Indigenous Territory Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Newspaper, Hearing aids/batteries, personal transportation, companion services, special laundry services, specialized hygiene products, specialized equipment, foot care, hair dressing
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 180
Publicly funded beds (short and long-term) 180 Double Occupancy 0
Total beds 180 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) n/a 3.36
Nursing care hours (hours per resident per day) n/a 3.00
Registered Nurse (hours per resident per day) n/a 0.28
Licensed Practical Nurse (hours per resident per day) n/a 0.42
Care Aide (hours per resident per day) n/a 2.30
Allied health hours (hours per resident per day) n/a 0.36
Food costs per resident per day (actual cost) n/a $8.77
Facility per diem rate $261.70 $245.87
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,298 From $1,338 to $3,847 with an average of $2,508

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 4 Number of substantiated licensing complaints 1
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 1 0.6 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 26 14.4 8.6 Other injury 2 1.1 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 5 2.8 3.7
Unexpected Illness 42 23.3 21.0 Attempted suicide 0 0.0 0.1
Expected death 44 24.4 25.5 Other - clinical 4 2.2 0.8
Unexpected death 1 0.6 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 10
Number of Inspections 17 Number of licensing infractions found 9
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 4 Records & reporting 1
Care & supervision 3 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 84 83
Percent female 66.3% 63.3%
Percent 85 years or older 51.7% 52.8%
Percent younger than 65 years 3.2% 5.6%
Average length of stay (days) 250 817
Percent of residents diagnosed with depression 27.6% 22.9%
Percent of residents dependent in activities of daily living 22.6% 32.4%
Percent of residents in a wheelchair 52.8% 53.3%
Percent of residents with dementia (mild to severe) 68.9% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 36.6% 27.5%
Percent of residents with physically abusive behaviour 14.6% 8.4%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 47.4% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 1.4% 11.1%
Percent of residents receiving recreation therapy 17.3% 30.3%
Percent of residents receiving occupational therapy 0.4% 5.5%
Percent of residents receiving depression medication 55.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.0% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 38.6% 34.9%
Percent of residents taking nine or more medications 47.6% 44.6%
Percent of residents with daily physical restraints 6.2% 6.0%
Percent of residents with falls in the last 30 days 16.6% 12.8%
Percent of residents with a worsened pressure ulcer 0.8% 2.2%
Percent of residents with four or more emergency room visits 1.2% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 87.8% 87.5%
Percent of health care workers vaccinated for influenza n/a 39.1%
Percent of residents vaccinated for COVID-19 86.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility