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October 2022

Facility Creekstone Care Centre Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1526 Oxford Street Accreditation status Not Accredited
City/postal code North Vancouver Accreditation expiry date not applicable
Phone number (778) 729-0270 Contact for complaints General Manager
Operator (Type) Trellis Seniors Services ltd. (For Profit) Phone number of complaint contact 604-729-0270
Opened April 2021 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 0 to 682 days, with an average of 70 days
Current language(s) spoken by staff English, French, Greek, Punjabi, Hindi, Dutch, Farsi, Persian, Arabic, Vietnamese, Korean, Mandarin, Cantonese, Chinese(other dialects), Tagalog, Filipino
Indigenous Territory Coast Salish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Newspaper, Hearing aids/batteries, personal transportation, companion services, special laundry services, specialized hygiene products, specialized equipment, foot care, hair dressing
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 180
Publicly funded beds (short and long-term) 180 Double Occupancy 0
Total beds 180 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 n/a n/a
Nursing care hours (hours per resident per day) n/a n/a
Registered Nurse (hours per resident per day) n/a n/a
Licensed Practical Nurse (hours per resident per day) n/a n/a
Care Aide (hours per resident per day) n/a n/a
Allied health hours (hours per resident per day) n/a n/a
Food costs per resident per day (actual cost) 2 n/a n/a
Facility per diem rate2 n/a $261.70

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2021/22 Total
Per 100 beds Total
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 2 1.1 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 8 4.4 9.2 Other injury 1 0.6 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 2 1.1 4.6
Unexpected illness 10 5.6 20.3 Attempted suicide 1 0.6 0.1
Expected death 21 11.7 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Risk Rating Low Risk Score 8
Number of Inspections 6 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 2 Records & reporting 2
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population n/a 83
Percent female n/a 63.2%
Percent 85 years or older n/a 53.4%
Percent younger than 65 years n/a 5.8%
Average length of stay (days) n/a 855
Percent of residents diagnosed with depression n/a 23.3%
Percent of residents dependent in activities of daily living n/a 32.0%
Percent of residents in a wheelchair n/a 52.8%
Percent of residents with dementia (mild to severe) n/a 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) n/a 27.9%
Percent of residents with physically abusive behaviour n/a 8.8%
Average index of social engagement n/a 2.7
Percent of residents with low social engagement n/a 49.3%
Case mix index n/a 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy n/a 10.9%
Percent of residents receiving recreation therapy n/a 30.1%
Percent of residents receiving occupational therapy n/a 5.7%
Percent of residents receiving depression medication n/a 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis n/a 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis n/a 34.0%
Percent of residents with daily physical restraints n/a 6.4%
Percent of residents with falls in the last 30 days n/a 12.9%
Percent of residents with a worsened pressure ulcer n/a 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 85.3% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 92.8% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility