The Hamlets at Duncan – Seniors Advocate

Facility	The Hamlets at Duncan	Service Type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	5950 York Road	Accreditation status	Not Accredited
City/postal code	Duncan/V9L3A5	Accreditation expiry date	not applicable
Phone number	(250) 597-7995	Contact for complaints	Administrative Assistant
Operator (Type)	Optima Living (For Profit)	Phone number of complaint contact	(250) 597-7995
Opened	2021	Personal spending account	Yes
Councils	Resident & Family Council (combined)	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	Yes
Wait Time	From 4 to 537 days, with an average of 146 days
Current language(s) spoken by staff	English, French, Spanish, Vietnamese, Korean, Mandarin, Cantonese, Tagalog, Filipino, Japenese
Indigenous Territory	Cowichan Tribes

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	Specialized equipment, foot care and hairdressing
Telephone monthly service included	n/a
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	55
Publicly funded beds (short and long-term)	55	Double Occupancy	0
Total beds	55	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	n/a	3.36
Nursing care hours (hours per resident per day)	n/a	3.02
Registered Nurse (hours per resident per day)	n/a	0.29
Licensed Practical Nurse (hours per resident per day)	n/a	0.50
Care Aide (hours per resident per day)	n/a	2.22
Allied health hours (hours per resident per day)	n/a	0.34
Food costs per resident per day (actual cost)	$19.26	$11.95
Facility per diem rate	$254.91	$267.48
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,898	From $1,338 to $3,847 with an average of $2,177

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	10	Number of substantiated licensing complaints	2

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	1.8	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	2	3.6	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	6	10.9	8.6	Other injury	2	3.6	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	3	5.5	3.7
Unexpected Illness	24	43.6	21.0	Attempted suicide	0	0.0	0.1
Expected death	8	14.5	25.5	Other - clinical	1	1.8	0.8
Unexpected death	2	3.6	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Medium	Risk Score	20
Number of Inspections	1	Number of licensing infractions found	7

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	3	Program	0
Policies & procedures	1	Records & reporting	2
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	1	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	83	83
Percent female	59.4%	63.3%
Percent 85 years or older	48.7%	52.8%
Percent younger than 65 years	1.0%	5.6%
Average length of stay (days)	270	817
Percent of residents diagnosed with depression	48.9%	22.9%
Percent of residents dependent in activities of daily living	5.9%	32.4%
Percent of residents in a wheelchair	32.3%	53.3%
Percent of residents with dementia (mild to severe)	54.3%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	14.0%	27.5%
Percent of residents with physically abusive behaviour	12.9%	8.4%
Average index of social engagement	3.5	2.7
Percent of residents with low social engagement	19.4%	48.0%
Case mix index	0.58	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	30.6%	11.1%
Percent of residents receiving recreation therapy	51.1%	30.3%
Percent of residents receiving occupational therapy	0.5%	5.5%
Percent of residents receiving depression medication	71.0%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	15.1%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	32.8%	34.9%
Percent of residents taking nine or more medications	47.8%	44.6%
Percent of residents with daily physical restraints	0.8%	6.0%
Percent of residents with falls in the last 30 days	32.0%	12.8%
Percent of residents with a worsened pressure ulcer	0.0%	2.2%
Percent of residents with four or more emergency room visits	4.3%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	n/a	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	89.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to The Hamlets at Duncan website