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December 2023

Facility The Hamlets at Duncan Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 5950 York Road Accreditation status Not Accredited
City/postal code Duncan/V9L3A5 Accreditation expiry date not applicable
Phone number (250) 597-7995 Contact for complaints Administrative Assistant
Operator (Type) Optima Living (For Profit) Phone number of complaint contact (250) 597-7995
Opened 2021 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence Yes
Wait Time From 4 to 537 days, with an average of 146 days
Current language(s) spoken by staff English, French, Spanish, Vietnamese, Korean, Mandarin, Cantonese, Tagalog, Filipino, Japenese
Indigenous Territory Cowichan Tribes

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Specialized equipment, foot care and hairdressing
Telephone monthly service included n/a
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 55
Publicly funded beds (short and long-term) 55 Double Occupancy 0
Total beds 55 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) n/a 3.36
Nursing care hours (hours per resident per day) n/a 3.02
Registered Nurse (hours per resident per day) n/a 0.29
Licensed Practical Nurse (hours per resident per day) n/a 0.50
Care Aide (hours per resident per day) n/a 2.22
Allied health hours (hours per resident per day) n/a 0.34
Food costs per resident per day (actual cost) $19.26 $11.95
Facility per diem rate $254.91 $267.48
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,898 From $1,338 to $3,847 with an average of $2,177

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 10 Number of substantiated licensing complaints 2
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.8 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 2 3.6 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 6 10.9 8.6 Other injury 2 3.6 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 3 5.5 3.7
Unexpected Illness 24 43.6 21.0 Attempted suicide 0 0.0 0.1
Expected death 8 14.5 25.5 Other - clinical 1 1.8 0.8
Unexpected death 2 3.6 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Medium Risk Score 20
Number of Inspections 1 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 3 Program 0
Policies & procedures 1 Records & reporting 2
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 83 83
Percent female 59.4% 63.3%
Percent 85 years or older 48.7% 52.8%
Percent younger than 65 years 1.0% 5.6%
Average length of stay (days) 270 817
Percent of residents diagnosed with depression 48.9% 22.9%
Percent of residents dependent in activities of daily living 5.9% 32.4%
Percent of residents in a wheelchair 32.3% 53.3%
Percent of residents with dementia (mild to severe) 54.3% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 14.0% 27.5%
Percent of residents with physically abusive behaviour 12.9% 8.4%
Average index of social engagement 3.5 2.7
Percent of residents with low social engagement 19.4% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 30.6% 11.1%
Percent of residents receiving recreation therapy 51.1% 30.3%
Percent of residents receiving occupational therapy 0.5% 5.5%
Percent of residents receiving depression medication 71.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 15.1% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 32.8% 34.9%
Percent of residents taking nine or more medications 47.8% 44.6%
Percent of residents with daily physical restraints 0.8% 6.0%
Percent of residents with falls in the last 30 days 32.0% 12.8%
Percent of residents with a worsened pressure ulcer 0.0% 2.2%
Percent of residents with four or more emergency room visits 4.3% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza n/a 87.5%
Percent of health care workers vaccinated for influenza n/a 39.1%
Percent of residents vaccinated for COVID-19 89.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility