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December 2023

Facility The Vineyards Residence Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 726 Valley Rd Accreditation status Not Accredited
City/postal code Kelowna/V1V 0E9 Accreditation expiry date not applicable
Phone number (250) 420-4400 Contact for complaints Executive Director
Operator (Type) Sussex Retirement Living (For Profit) Phone number of complaint contact (236) 420-4400
Opened June 2021 Personal spending account Yes
Councils Combined Resident and Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence Yes
Wait Time From 6 to 911 days, with an average of 116 days
Current language(s) spoken by staff English, French, Spanish, Filipino, Hindi, German, Dutch
Indigenous Territory Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Hair salon, in facility dental program, foot care nurse
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 69 Single Occupancy 101
Publicly funded beds (short and long-term) 32 Double Occupancy 0
Total beds 101 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) n/a 3.82
Nursing care hours (hours per resident per day) n/a 3.46
Registered Nurse (hours per resident per day) n/a 0.31
Licensed Practical Nurse (hours per resident per day) n/a 0.72
Care Aide (hours per resident per day) n/a 2.43
Allied health hours (hours per resident per day) n/a 0.36
Food costs per resident per day (actual cost) n/a $9.00
Facility per diem rate n/a $290.84
Monthly client rate for publicly funded bed (single) n/a From $1,338 to $3,847 with an average of $2,509

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Per 100 beds Total
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 2 2.0 0.7
Fall with injury/adverse event 1 1.0 8.6 Other injury 1 1.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 1.0 3.7
Unexpected Illness 8 7.9 21.0 Attempted suicide 0 0.0 0.1
Expected death 25 24.8 25.5 Other - clinical 0 0.0 0.8
Unexpected death 3 3.0 0.7 Other - service delivery 0 0.0 0.7
Risk Rating Low Risk Score 6
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population n/a 83
Percent female n/a 63.3%
Percent 85 years or older n/a 52.8%
Percent younger than 65 years n/a 5.6%
Average length of stay (days) n/a 817
Percent of residents diagnosed with depression n/a 22.9%
Percent of residents dependent in activities of daily living n/a 32.4%
Percent of residents in a wheelchair n/a 53.3%
Percent of residents with dementia (mild to severe) n/a 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) n/a 27.5%
Percent of residents with physically abusive behaviour n/a 8.4%
Average index of social engagement n/a 2.7
Percent of residents with low social engagement n/a 48.0%
Case mix index n/a 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy n/a 11.1%
Percent of residents receiving recreation therapy n/a 30.3%
Percent of residents receiving occupational therapy n/a 5.5%
Percent of residents receiving depression medication n/a 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis n/a 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis n/a 34.9%
Percent of residents taking nine or more medications n/a 44.6%
Percent of residents with daily physical restraints n/a 6.0%
Percent of residents with falls in the last 30 days n/a 12.8%
Percent of residents with a worsened pressure ulcer n/a 2.2%
Percent of residents with four or more emergency room visits 5.6% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza n/a 87.5%
Percent of health care workers vaccinated for influenza n/a 39.1%
Percent of residents vaccinated for COVID-19 69.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility