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December 2023

Facility Ocean Front Village Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2900 Cliffe Avenue Accreditation status Accredited
City/postal code Courtenay/V9N 0J1 Accreditation expiry date April 2027
Phone number 250-331-0340 Contact for complaints Community Manager
Operator (Type) Golden Life Management (For Profit) Phone number of complaint contact 250-331-0340
Opened July 2022 Personal spending account Yes
Councils Separate Resident and Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 7 to 638 days, with an average of 182 days
Current language(s) spoken by staff English, French, Punjabi, German, Korean, Mandarin, Cantonese, Chinese (other dialects), Tagalog, Filipino, Hindi
Indigenous Territory K╩╝omoks First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees purchase or rental of equipment that is for the exlucsive use of the client (e.g., walker, cane);specialized hygiene products and equipment; walker or wheelchair cleaning and repair; foot care; hair dressing
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 120
Publicly funded beds (short and long-term) 126 Double Occupancy 0
Total beds 126 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) n/a n/a
Nursing care hours (hours per resident per day) n/a n/a
Registered Nurse (hours per resident per day) n/a n/a
Licensed Practical Nurse (hours per resident per day) n/a n/a
Care Aide (hours per resident per day) n/a n/a
Allied health hours (hours per resident per day) n/a n/a
Food costs per resident per day (actual cost) n/a $16.45
Facility per diem rate n/a $250.48
Monthly client rate for publicly funded bed (single) n/a From $1,338 to $3,847 with an average of $2,017

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 7 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 3 2.4 8.6 Other injury 0 0.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.7
Unexpected Illness 0 0.0 21.0 Attempted suicide 0 0.0 0.1
Expected death 1 0.8 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 84 83
Percent female 55.5% 63.3%
Percent 85 years or older 57.8% 52.8%
Percent younger than 65 years 5.5% 5.6%
Average length of stay (days) suppressed 817
Percent of residents diagnosed with depression 17.6% 22.9%
Percent of residents dependent in activities of daily living 22.3% 32.4%
Percent of residents in a wheelchair 20.7% 53.3%
Percent of residents with dementia (mild to severe) 46.3% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 21.8% 27.5%
Percent of residents with physically abusive behaviour 9.6% 8.4%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 58.0% 48.0%
Case mix index 0.53 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 3.2% 11.1%
Percent of residents receiving recreation therapy 1.1% 30.3%
Percent of residents receiving occupational therapy 3.2% 5.5%
Percent of residents receiving depression medication 49.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 36.6% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 39.1% 34.9%
Percent of residents taking nine or more medications 44.1% 44.6%
Percent of residents with daily physical restraints 6.7% 6.0%
Percent of residents with falls in the last 30 days 17.4% 12.8%
Percent of residents with a worsened pressure ulcer 0.0% 2.2%
Percent of residents with four or more emergency room visits 4.7% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza n/a 87.5%
Percent of health care workers vaccinated for influenza n/a 39.1%
Percent of residents vaccinated for COVID-19 61.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility