Ocean Front Village – Seniors Advocate

Facility	Ocean Front Village	Service Type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	2900 Cliffe Avenue	Accreditation status	Accredited
City/postal code	Courtenay/V9N 0J1	Accreditation expiry date	April 2027
Phone number	250-331-0340	Contact for complaints	Community Manager
Operator (Type)	Golden Life Management (For Profit)	Phone number of complaint contact	250-331-0340
Opened	July 2022	Personal spending account	Yes
Councils	Separate Resident and Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 7 to 638 days, with an average of 182 days
Current language(s) spoken by staff	English, French, Punjabi, German, Korean, Mandarin, Cantonese, Chinese (other dialects), Tagalog, Filipino, Hindi
Indigenous Territory	Kʼomoks First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	purchase or rental of equipment that is for the exlucsive use of the client (e.g., walker, cane);specialized hygiene products and equipment; walker or wheelchair cleaning and repair; foot care; hair dressing
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	120
Publicly funded beds (short and long-term)	126	Double Occupancy	0
Total beds	126	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	n/a	n/a
Nursing care hours (hours per resident per day)	n/a	n/a
Registered Nurse (hours per resident per day)	n/a	n/a
Licensed Practical Nurse (hours per resident per day)	n/a	n/a
Care Aide (hours per resident per day)	n/a	n/a
Allied health hours (hours per resident per day)	n/a	n/a
Food costs per resident per day (actual cost)	n/a	$16.45
Facility per diem rate	n/a	$250.48
Monthly client rate for publicly funded bed (single)	n/a	From $1,338 to $3,847 with an average of $2,017

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	7	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	3	2.4	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	0	0.0	21.0	Attempted suicide	0	0.0	0.1
Expected death	1	0.8	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	n/a	Risk Score	n/a
Number of Inspections	0	Number of licensing infractions found	0

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	0
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	84	83
Percent female	55.5%	63.3%
Percent 85 years or older	57.8%	52.8%
Percent younger than 65 years	5.5%	5.6%
Average length of stay (days)	suppressed	817
Percent of residents diagnosed with depression	17.6%	22.9%
Percent of residents dependent in activities of daily living	22.3%	32.4%
Percent of residents in a wheelchair	20.7%	53.3%
Percent of residents with dementia (mild to severe)	46.3%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	21.8%	27.5%
Percent of residents with physically abusive behaviour	9.6%	8.4%
Average index of social engagement	2.2	2.7
Percent of residents with low social engagement	58.0%	48.0%
Case mix index	0.53	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	3.2%	11.1%
Percent of residents receiving recreation therapy	1.1%	30.3%
Percent of residents receiving occupational therapy	3.2%	5.5%
Percent of residents receiving depression medication	49.5%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	36.6%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	39.1%	34.9%
Percent of residents taking nine or more medications	44.1%	44.6%
Percent of residents with daily physical restraints	6.7%	6.0%
Percent of residents with falls in the last 30 days	17.4%	12.8%
Percent of residents with a worsened pressure ulcer	0.0%	2.2%
Percent of residents with four or more emergency room visits	4.7%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	n/a	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	61.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Ocean Front Village website