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November 2024

Facility Silverstone Care Centre Service type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 5625 Derby Road Accreditation status Accredited
City/postal code Sechelt/V7Z0S4 Accreditation expiry date October 2027
Phone number (778) 606-3060 ext. 101 Contact for complaints General Manager
Operator (type) Silverstone Care Centre Ltd (For Profit) Phone number of complaint contact (778) 606-3060 ext. 101
Opened January 2024 Personal spending account Yes
Councils Combined Resident & Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* n/a
Current language(s) spoken by staff English, Spanish, Greek, Punjabi, Hindi, Tagalog, Russian, Ukrainian
Indigenous territory shíshálh Nation / Sechelt Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees Specialized equipment including hearing aids/batteries, specialized services such as dental, eye, foot, and hair care. Specialized hygiene products. Companion services. Personal transportation. Dry cleaning, newspaper, TV and phone
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 0 Single occupancy 122
Publicly funded beds (short and long-term) 128 Double occupancy 0
Total beds 128 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) n/a n/a
Nursing care hours (hours per resident per day) n/a n/a
Registered Nurse (hours per resident per day) n/a n/a
Licensed Practical Nurse (hours per resident per day) n/a n/a
Care Aide (hours per resident per day) n/a n/a
Allied health hours (hours per resident per day) n/a n/a
Food costs per resident per day (actual cost) n/a n/a
Facility per diem rate n/a n/a
Monthly client rate for a publicly subsidized bed (single) n/a From $1,417 to $3,974 with an average of $2,050

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 2 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.9 Missing or wandering person 0 0.0 1.1
Fall with injury/adverse event 1 0.8 8.2 Other injury 0 0.0 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.5
Unexpected Illness 13 10.2 20.9 Attempted suicide 0 0.0 0.1
Expected death 9 7.0 23.6 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 1 0.8 0.9
Inspections
Risk rating n/a Risk score n/a
Number of inspections 5 Number of licensing infractions found 10
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 1
Staffing 2 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 4 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 1

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population n/a 83
Percent female n/a 63.2%
Percent 85 years or older n/a 52.5%
Percent younger than 65 years n/a 5.3%
Average length of stay (days) n/a 829
Percent of residents diagnosed with depression n/a 22.2%
Percent of residents dependent in activities of daily living n/a 31.7%
Percent of residents in a wheelchair n/a 54.1%
Percent of residents with dementia (mild to severe) n/a 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) n/a 27.0%
Percent of residents with physically abusive behaviour n/a 8.3%
Average index of social engagement n/a 2.8
Percent of residents with low social engagement n/a 46.2%
Case mix index n/a 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy n/a 11.0%
Percent of residents receiving recreation therapy n/a 31.7%
Percent of residents receiving occupational therapy n/a 5.2%
Percent of residents receiving depression medication n/a 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis n/a 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis n/a 35.3%
Percent of residents taking nine or more medications n/a 46.2%
Percent of residents with daily physical restraints n/a 6.0%
Percent of residents with falls in the last 30 days n/a 12.3%
Percent of residents with a worsened pressure ulcer n/a 2.1%
Percent of residents with four or more emergency room visits 0.0% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza n/a 84.3%
Percent of health care workers vaccinated for influenza n/a 35.5%
Percent of residents vaccinated for COVID-19 84.8% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility