Chénchenstway Quick Facts - Seniors Advocate

This facility did not exist yet when 2023 Long-Term Care Survey was conducted.

Facility	Chénchenstway	Service type	Long-Term Care
Health authority	Vancouver Coastal Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	7550 Rosewood Street	Accreditation status	Not Accredited
City/postal code	Burnaby/V5E3Z3	Accreditation expiry date	not applicable
Phone number	(604)451-4851 Ext. 534816	Contact for complaints	Resident Care Manager
Operator (type)	Providence Healthcare (Health Authority)	Phone number of complaint contact	(604) 451-4815 ext 534452
Opened	October 2023	Personal spending account	Yes
Councils	Unknown	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	suppressed
Current language(s) spoken by staff	English, Punjabi, Mandarin, Cantonese, Tagalog, Filipino
Indigenous territory	Musqueam, Squamish, and Tsleil-Waututh Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	personal newspaper, magazines and periodical; purchase or rental of equipment that is for the exlucsive use of the client; companion service; specialized hygiene products; specialized equipment; walker or wheelchair cleaning and repairs;foot care; hair dressing; dental hygienist; bulk cable package available
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	110
Publicly funded beds (short and long-term)	110	Double occupancy	0
Total beds	110	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Facility Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	n/a	3.36
Nursing care hours (hours per resident per day)	n/a	3.36
Registered Nurse (hours per resident per day)	n/a	0.97
Licensed Practical Nurse (hours per resident per day)	n/a	0.00
Care Aide (hours per resident per day)	n/a	2.39
Allied health hours (hours per resident per day)	n/a	0.00
Food costs per resident per day (actual cost)	n/a	n/a
Facility per diem rate	n/a	n/a
Monthly client rate for a publicly subsidized bed (single)	n/a	From $1,417 to $3,974 with an average of $2,214

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	n/a	Number of substantiated licensing complaints	n/a

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	n/a	n/a	0.5	Medication error with adverse event	n/a	n/a	0.2
Abuse / neglect	n/a	n/a	0.9	Missing or wandering person	n/a	n/a	1.1
Fall with injury/adverse event	n/a	n/a	8.2	Other injury	n/a	n/a	2.3
Food or other poisoning	n/a	n/a	0.1	Aggressive behaviour	n/a	n/a	3.5
Unexpected Illness	n/a	n/a	20.9	Attempted suicide	n/a	n/a	0.1
Expected death	n/a	n/a	23.6	Other - clinical	n/a	n/a	0.8
Unexpected death	n/a	n/a	0.8	Other - service delivery	n/a	n/a	0.9

Inspections
Risk rating	n/a	Risk score	n/a
Number of inspections	n/a	Number of licensing infractions found	n/a

Licensing Infractions
Licensing	n/a	Nutrition & food services	n/a
Physical facility, equipment & furnishings	n/a	Medication	n/a
Staffing	n/a	Program	n/a
Policies & procedures	n/a	Records & reporting	n/a
Care & supervision	n/a	Resident Bill of Rights	n/a
Hygiene & communicable disease control	n/a	Other	n/a

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	86	83
Percent female	51.8%	63.2%
Percent 85 years or older	55.4%	52.5%
Percent younger than 65 years	3.6%	5.3%
Average length of stay (days)	suppressed	829
Percent of residents diagnosed with depression	15.9%	22.2%
Percent of residents dependent in activities of daily living	34.1%	31.7%
Percent of residents in a wheelchair	54.5%	54.1%
Percent of residents with dementia (mild to severe)	56.8%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	25.0%	27.0%
Percent of residents with physically abusive behaviour	6.8%	8.3%
Average index of social engagement	1.6	2.8
Percent of residents with low social engagement	77.3%	46.2%
Case mix index	0.55	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.0%
Percent of residents receiving recreation therapy	0.0%	31.7%
Percent of residents receiving occupational therapy	0.0%	5.2%
Percent of residents receiving depression medication	54.5%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	33.3%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	33.3%	35.3%
Percent of residents taking nine or more medications	52.3%	46.2%
Percent of residents with daily physical restraints	8.3%	6.0%
Percent of residents with falls in the last 30 days	25.0%	12.3%
Percent of residents with a worsened pressure ulcer	0.0%	2.1%
Percent of residents with four or more emergency room visits	0.0%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	n/a	84.3%
Percent of health care workers vaccinated for influenza	n/a	35.5%
Percent of residents vaccinated for COVID-19	53.9%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Chénchenstway website