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December 2023

Residence Casa Loma Seniors Village Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4646 Headquarters Road Accreditation status Not accredited
City/postal code Courtenay/V9n 7J3 Accreditation expiry date Not applicable
Phone number (250) 331-4102 Contact for complaints President
Operator (Type) Casa Loma Seniors Village 3 LLP (For Profit) Phone number of complaint contact (250) 897-1033
Opened 1994 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time n/a
Meetings held Regular Scheduled Co-located with a long-term care facility No
Current language(s) spoken by staff English
Indigenous Territory K╩╝omoks First Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees additional meals, additional housekeeping, additional laundry days
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 40
Publicly subsidized units 26
Total units 66

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site n/a

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 178
Food costs per resident per day (actual cost) n/a n/a
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,250 with an average of $1,537 From $1,094 to 3,250 with an average of $1,580

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 1 1.5 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 53 80.3 28.3 Injury 6 9.1 1.5
Unexpected Illness 72 109.1 32.8 Aggression 2 3.0 1.8
Overdose 1 1.5 0.1 Attempted suicide 1 1.5 0.2
Unexpected death 1 1.5 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 6 9.1 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 82 81
Percent female 69.0% 68.3%
Percent 85 years or older 41.4% 47.4%
Percent younger than 65 years 0.0% 9.9%
Average length of stay (days) 572 1209
Percent of resident with depression symptoms 16.0% 19.8%
Percent of residents dependent in activities of daily living 0.0% 15.6%
Percent of residents dependent in instrumental activities of daily living 24.0% 76.8%
Percent of residents in a wheelchair 0.0% 16.6%
Percent of residents with dementia (mild to severe) 16.0% 23.4%
Percent of residents with moderate to severe cognitive impairment 4.0% 12.3%
Percent of residents with problem behaviours 4.0% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 36.0% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.0%
Percent of residents at ease interacting with others 96.00% 93.7%
Percent of residents saying or indicating that they feel lonely 40.0% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 36.0% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 4.0% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 20.0% 19.5%
Percent of residents taking nine or more medications 52.0% 55.9%
Percent of residents with falls in the last 90 days 36.0% 34.5%
Percent of residents with four or more emergency room visits 3.4% 11.0%
Percent of residents having a caregiver in distress 16.0% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 88.0% 83.7%
Percent of residents vaccinated for COVID-19 95.0% 85.6%

Source: 1. Ministry of Health; 2. Residence