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December 2023

Residence Comox Valley Seniors Village Service Type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4640 Headquarters Road Accreditation status Accredited
City/postal code Courtenay/V9N 7J3 Accreditation expiry date not available
Phone number (250) 333-4102 Ext: 2 Contact for complaints President
Operator (Type) Courtenay Seniors Village 3 LLP (For Profit) Phone number of complaint contact (250) 897-1033
Opened 2009 Visitor parking (cost) Yes (no fee)
Councils Separate family and resident council Wait Time From 8 to 271 days, with an average of 107 days
Meetings held Regular Scheduled Co-located with a long-term care facility Yes
Current language(s) spoken by staff English, Filipino, French, German
Indigenous Territory Kʼomoks First Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, additional meals, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 25
Publicly subsidized units 58
Total units 83

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 310
Food costs per resident per day (actual cost) n/a n/a
Monthly client rate for publicly subsidized unit (single) From $1,094 to 3,250 with an average of $1,534 From $1,094 to 3,250 with an average of $1,527

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 1 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 1 1.2 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 39 47.0 28.3 Injury 3 3.6 1.5
Unexpected Illness 54 65.1 32.8 Aggression 1 1.2 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 0 0.0 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 3 3.6 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 82 81
Percent female 68.4% 68.3%
Percent 85 years or older 48.1% 47.4%
Percent younger than 65 years 7.6% 9.9%
Average length of stay (days) 890 1209
Percent of resident with depression symptoms 16.2% 19.8%
Percent of residents dependent in activities of daily living 13.2% 15.6%
Percent of residents dependent in instrumental activities of daily living 29.4% 76.8%
Percent of residents in a wheelchair 11.8% 16.6%
Percent of residents with dementia (mild to severe) 11.8% 23.4%
Percent of residents with moderate to severe cognitive impairment 8.8% 12.3%
Percent of residents with problem behaviours 8.8% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 29.4% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 2.9% 4.0%
Percent of residents at ease interacting with others 88.24% 93.7%
Percent of residents saying or indicating that they feel lonely 32.4% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 47.1% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 7.4% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 17.6% 19.5%
Percent of residents taking nine or more medications 64.7% 55.9%
Percent of residents with falls in the last 90 days 29.4% 34.5%
Percent of residents with four or more emergency room visits 13.9% 11.0%
Percent of residents having a caregiver in distress 16.9% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 83.0% 83.7%
Percent of residents vaccinated for COVID-19 77.0% 85.6%

Source: 1. Ministry of Health; 2. Residence